Hello!
Please tell me how to set up notifications about ticket closing (closed, resolved) to the email address of the Department Manager or administrator?
I could only configure it to change the ticket itself.
This is inconvenient. The Manager should only see the result at the end of the work, and not the entire correspondence between the employee and the client.
I tried signals but there is only "model.update". when closing a ticket, it creates 2 events, not one
p.s. Sorry for my English
Thanks.