WhatsApp Integration for User Tickets and Status Updates.

pramodkmr73

WhatsApp Integration for User Tickets and Status Updates.
How do we integrate OSTicket to Receive Support Requests with attachements. from WhatsApp and also post updates to the users on WhatsApp. All backend support agents reply/response emails also to be delivered to the WhatsApp of the Users who submitted the request .

ntozier

There is no WhatsApp integration built into osTicket at this time.
You would have to code your own plugin, mod the core files, or find a 3rd party plugin that does this.

pramodkmr73

Hi. Please suggest any 3rd party plugin available for WhatsApp Integration for osTicket that does this. Or Some one can help with Code own plugin.

KevinTheJedi

pramodkmr73

You can see if WhatsApp has an API or mechanism to send API requests. If so you can utilize the osTicket API and send requests from WhatsApp to create Tickets.

As for sending updates to the users in WhatsApp from osTicket you can set the User's email address in osTicket to a phone number email (if WhatsApp has that feature). Popular providers like ATT have this feature by default where each phone number has two emails that will deliver and send SMS/email (eg. 1234567@txt.att.net and 1234567@mms.att.net). However, Agents would still have to login to the portal to reply to Tickets as there is no possibility for such integration unless you customize the code like @ntozier said.

Cheers.

ntozier

Any resources I know about for osTicket are here on the forums listed here:
https://forum.osticket.com/d/92286-resources-for-osticket