Email is not fetching in modern authentication

Vinaynarendrapeeta

Hi,

I have upgraded osticket version to 1.17.3. and I have installed OAuth2 plugin and enabled. also I have done email configuration. We have done all the setup like creating cron job. But While sending an email through outlook, it is not creating ticket. Can you have any suggestions.

KevinTheJedi

Vinaynarendrapeeta

We need screenshots of your system’s email settings, your email configurations in the system, and app registration from azure.

Cheers.

Vinaynarendrapeeta

Step 1

step 2

step 3

step 4

KevinTheJedi

Vinaynarendrapeeta

Do you have a Token tab in the Authentication popup that shows a valid Token? If not you haven't retrieved a Token an need to do so before you can fetch.

Cheers.

Vinaynarendrapeeta

KevinTheJedi

I don't have token tab beside 'idp config' tab, because $token have no value inside code. so can you please suggest what is the next step i have to take

KevinTheJedi

Vinaynarendrapeeta

Submit the popup, you’ll be directed to your provider, you login with that address, authorize the request, and you should be redirected back to the email config screen with a green success banner. If not then something is going wrong.

Cheers.

Vinaynarendrapeeta

KevinTheJedi

something is going wrong means ? is it meant values given in input fields are incorrect ?

KevinTheJedi

Vinaynarendrapeeta

I’m unable to tell without knowing what’s going on. What happens when you submit the popup, authenticate as the email, and authorize the request?

Cheers.

Vinaynarendrapeeta

KevinTheJedi

Vinaynarendrapeeta

Ah, then your admin has not provided admin consent to the permissions and application. Reach out to your admin for further assistance with this. Once they provide consent you should be able to retest.

Cheers.

Vinaynarendrapeeta

I am not getting the screen below

But I am getting the screen below once i configured all things

KevinTheJedi

Vinaynarendrapeeta

Then you configured something wrong in the plugin or Entra App Registration. Go back through the guide and double check everything. Also try in an incognito window.

Cheers.

Vinaynarendrapeeta

I have upgraded my version to 1.18; Now i am unable to login with integer value

KevinTheJedi

Vinaynarendrapeeta

We do not allow fully numeric usernames at this time. They must contain one alphabetic character.

Cheers.

Vinaynarendrapeeta

Will Ldap authentication work after upgrading to osticket 1.18.1

KevinTheJedi

Vinaynarendrapeeta

As long as you update the plugin before updating the core system. The new LDAP plugin is needed before upgrading the core system so the system can convert the old system/agent/user configs to the new format.

Cheers.

Vinaynarendrapeeta

You mean, before clicking the 'start upgrade now' button, I need to move the new LDAP plugin into plugin folder right.

KevinTheJedi

Vinaynarendrapeeta

Correct, replace the existing plugin with the new plugin before initiating the upgrader in the browser.

Cheers.

Vinaynarendrapeeta

if backend is null and having password in passwd column in ost_staff table then we are able to login. but passwd is null having value in backend column then we are unable to login. here the value of backend is ldap.p3i2

KevinTheJedi

Vinaynarendrapeeta

See this:

https://github.com/osTicket/osTicket-plugins/issues/276#issuecomment-1939580525

Cheers.