jiit

Try setting Authentication to “Select Type”, set status to Disable, input the appropriate host information, and save changes. Now set Authentication to Basic Authentication, click Config button, add correct auth info, and try to submit the popup. If you get the same error you’ll have to look at your server logs and/or mail server logs to see why the connection failed. It says Unknown Error so we can’t really tell what’s going on without more detailed logs.

Cheers.

jiit

Then you will need to look at the logs on the webserver. Maybe even the PHP error logs. I cannot replicate this so I'm not sure what's going on.

Cheers.

jiit

I wish I could be more helpful but I’m unable to assist without any further errors. I’m also unable to replicate this using v1.18 and PHP 8.2. Of course I don’t have a local exchange server so not too sure if it’s PHP related or mailserver related.

Make sure you have enabled all PHP extensions for your version of PHP. It’s possible you are missing some extensions on the new version of PHP.

Cheers.

jiit Perfecto, se ajusta a mi situación. MI servidor de correo usa cert. auto firmado. puedes aportarme como hacer ese procedimiento de agregar el certificado autoformado al almacen de osticket?

epdguez

1. bueno en mi server cree una carpeta include/pluggins/certificates
2. descargue el certificado de mi servidor
   openssl s_client -connect mail.midominio:993 -showcerts | openssl x509 -outform PEM > certificado.crt
3. reinicie apache, e intente config nuevamente y no me funciona. quizás este haciendo algo mal o que deba hacer otra cosa.

epdguez Debo aportar más información, o captura de alguna pantalla?
Datos: Servidor de correo Zimbra 8.x el mismo que estaba config en la v de osticket 1.15 y funcionaba ok
puertos habilitados en el serv de correo

• Port #22 (ssh): listening
• Port #25 (smtp): listening
• Port #110 (pop3): listening
• Port #143 (imap): listening
• Port #389 (ldap): listening
• Port #443 (https): listening
• Port #993 (imaps): listening
• Port #995 (pop3s): listening
• Port #8443 (caldav-ssl): listening
  El certificado es autofirmado, pero siguiendo sugerencias lo incorpore a include/pluggins/certificates
  usando la sgte orden para descargarlo
  openssl s_client -connect mail.midominio:993 -showcerts | openssl x509 -outform PEM > certificado.crt

pero no sé como comprobar que esta haciendo uso del certificado.
La verdad es que este detalle me tiene preocupado, pues la empresa usa el servicio para todos los reportes y desde la migración no recibimos los msg x correo, solo los que se agregan desde la web

Everyone,

I will post a patch in this thread shortly that should skip certificate validation for IMAP/POP3 and SMTP. If it works we'll see about adding it to core.

Cheers.

Everyone,

Please try this and let me know if this works without installing self-signed cert locally on the server:

diff --git a/include/class.mail.php b/include/class.mail.php
index 1a476de2..788af3f0 100644
--- a/include/class.mail.php
+++ b/include/class.mail.php
@@ -657,7 +657,10 @@ namespace osTicket\Mail {
         // Build out SmtpOptions options based on SmtpAccount Settings
         private function buildOptions(AccountSetting $setting) {
             // Dont send 'QUIT' on __destruct()
-            $config = ['use_complete_quit' => false];
+            $config = [
+                'use_complete_quit' => false,
+                'novalidatecert' => true
+            ];
             $connect = $setting->getConnectionConfig();
             $auth = $setting->getAuthCredentials();
             switch (true) {
@@ -912,6 +915,7 @@ namespace osTicket\Mail {
                 'ssl' => $ssl,
                 'protocol' => strtoupper($account->getProtocol()),
                 'name' => self::get_hostname(),
+                'novalidatecert' => true
             ];
 
             // Set errors to null to clear validation

Cheers.

Hi KevinTheJedi my colleague and I fixed it!
Seems you did not call the constructor from the laminas-mail protocoltrait class on line 318 in include/class.mail.php which is necessary to set the novalidatecert to true. So we add this call including "true" as the last parameter for the novalidatecert to fix it. All that was necessary is to add this line:
parent::__construct($connect['host'], $connect['port'], $connect['ssl'], true);

Here is how it looks then inside include/class.mail.php file:

    // MailBoxProtocolTrait
    use Laminas\Mail\Protocol\Imap as ImapProtocol;
    use Laminas\Mail\Protocol\Pop3 as Pop3Protocol;
    trait MailBoxProtocolTrait {
        final public function init(AccountSetting $setting) {
            // Attempt to connect to the mail server
            $connect = $setting->getConnectionConfig();
            // Let's go Brandon
            parent::__construct($connect['host'], $connect['port'], $connect['ssl'], true);
            parent::connect($connect['host'], $connect['port'],
                    $connect['ssl']);
            // Attempt authentication based on MailBoxAccount settings
            $auth = $setting->getAuthCredentials();

Another fix as mentioned by someone else is to add the base64 encoded certificate of the mail / exchange server or the certificate of your CA to the local certificate store. To do this (for debian linux) place the cert under /usr/local/share/ca-certificates/ and name it e.g. mailserver.crt. Make sure to use .crt file extension. Then update the cert store by sudo update-ca-certificates. Output looks like this then:

Updating certificates in /etc/ssl/certs...
1 added, 0 removed; done.
Running hooks in /etc/ca-certificates/update.d...
done.

@Chefkeks

This how my file looks

// Attempt to connect to the mail server
$connect = $setting->getConnectionConfig();
// Let's go Brandon
//parent::connect($connect['host'], $connect['port'],
// $connect['ssl']);
parent::__construct($connect['host'], $connect['port'], $connect['ssl'], true);
parent::connect($connect['host'], $connect['port'],
$connect['ssl']);
// Attempt authentication based on MailBoxAccount settings

but it;s does nog work

Chefkeks

After looking into this a little deeper the only changes we need to successfully disable certificate validation for IMAP/POP3 and SMTP are the following:

diff --git a/include/class.mail.php b/include/class.mail.php
index 1e347f5a4..441fcf450 100644
--- a/include/class.mail.php
+++ b/include/class.mail.php
@@ -315,8 +315,8 @@ namespace osTicket\Mail {
             // Attempt to connect to the mail server
             $connect = $setting->getConnectionConfig();
             // Let's go Brandon
-            parent::connect($connect['host'], $connect['port'],
-                    $connect['ssl']);
+            parent::__construct($connect['host'], $connect['port'],
+                    $connect['ssl'], true);
             // Attempt authentication based on MailBoxAccount settings
             $auth = $setting->getAuthCredentials();
             switch (true) {
@@ -657,7 +657,10 @@ namespace osTicket\Mail {
         // Build out SmtpOptions options based on SmtpAccount Settings
         private function buildOptions(AccountSetting $setting) {
             // Dont send 'QUIT' on __destruct()
-            $config = ['use_complete_quit' => false];
+            $config = [
+                'use_complete_quit' => false,
+                'novalidatecert' => true
+            ];
             $connect = $setting->getConnectionConfig();
             $auth = $setting->getAuthCredentials();
             switch (true) {

I would like to thank you again for your input and testing! These changes will be included in the next set of releases, so please stay tuned.

Cheers.

sakbari

You can apply my DIFF file above. If you don't know how to apply a diff file you can Google "how to apply a diff file"; it's very simple. Once the changes are applied you should restart the webserver and/or PHP-FPM (to ensure nothing is being cached) and retest.

Cheers.

Everyone,

Here is the official Pull Request for these changes:

• https://github.com/osTicket/osTicket/pull/6618

If anything changes the pull request will be updated.

Cheers.