Os ticket - email setup - osTicket Forum

Os ticket - email setup

dilip-pal

Can we setup email in os ticket without OAuth2 ?

KevinTheJedi

dilip-pal

Of course. You can have Basic Authentication, No Authentication, or Modern Authentication.

Cheers.

dilip-pal

Firewall is off, imap is enabled in gmail.

dilip-pal

can you provide me remote support ?

KevinTheJedi

dilip-pal

You can fill out the contact form on our website and request the support options we offer. You also need to check your logs on the server to see why the connection fails. Could be a blocked port, firewall, imap is not enabled on the account, etc.

epdguez You will need to follow the recommendations above of checking your logs, firewall, ports, etc.

Cheers.

epdguez

Tengo el mismo problema, migré de versiones y desde la 1.16.x hasta 1.18.x el mismo error
cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://mail.midominio:993 (Unknown error) (errno = 0 )

dilip-pal

KevinTheJedi

imap is enabled. how to check port is blocked ?

epdguez

hasta la versión 1.15 me funcionó bien el servicio de correo. de manera que los tickets realizados por correo, eran procesados por el sistema y entregados a los responsables. después de migrar a las versiones superiores lo único que falló es esta configuración

el error no se puede conectar al host; error = stream_socket_client ( ): No se puede conectar a ssl://mail.midominio: 993 ( Error desconocido ) ( errno = 0 ), descarte problemas externos, como red, firewall etc.
me puden ayudar?

Información del servidor
Versión osTicket v1.18 (724de45) — Hasta la fecha
Servidor del Software Web Apache/2.4.38 (Debian)
Versión MySQL 10.3.39
Versión PHP 8.2.9

KevinTheJedi

epdguez

Can you telnet to that host and port? Do you have the PHP extensions installed/enabled for 8.2?

Cheers.

KevinTheJedi

epdguez

See this thread:

https://forum.osticket.com/d/103709-error-configuring-imap-stream-socket-client-unknown-error/9

Cheers.

epdguez

KevinTheJedi Si, en efecto todas las extensiones necesarias y pruebas de conexion estan verificadas. no encuentro la manera de salir del fallo. monte un servidor de correo diferente (carbonio) y pasa lo mismo.

dilip-pal

KevinTheJedi

yes installed & enabled.

epdguez

KevinTheJedi Gracias por la sugerencia. siguiendo las indicaciones dadas, intenté hacerlo.
cree una carpeta include/pluggins/certificates
descargue el certificado de mi servidor
openssl s_client -connect mail.midominio:993 -showcerts | openssl x509 -outform PEM > certificado.crt
reinicie apache, e intente config nuevamente y no me funciona. quizás este haciendo algo mal o que deba hacer otra cosa.

KevinTheJedi

dilip-pal

You can try to telnet to that host and port from the server.

Cheers.

dilip-pal

KevinTheJedi

we need to do any settings in php config file ?

KevinTheJedi

dilip-pal

You shouldn’t, no. Do you have OpenSSL installed and enabled on your webserver? Can you check your server logs to see where the connection is failing?

Cheers.

dilip-pal

KevinTheJedi

Open SSL is not installed in system.

dilip-pal

KevinTheJedi

I am using xammp server for database.

now this error coming but not other log generated.

KevinTheJedi

dilip-pal

Why are you not using modern authentication?

https://docs.osticket.com/en/latest/OAuth2/Google%20Authorization%20Guide.html

Cheers.

KevinTheJedi

dilip-pal

Gmail (and O365) have started forcing Modern Authentication for emails. If you have a legacy Gmail account you can enable 2FA on the email and then configure an App Password and use that as the password for the email in osTicket if you want to use Basic Authentication. But I would not recommend this as they will disable that support in the near future so it’s best to go ahead and use Modern Authentication.

Cheers.