Os ticket - email setup - osTicket Forum

Os ticket - email setup

KevinTheJedi

See this thread:

https://forum.osticket.com/d/103709-error-configuring-imap-stream-socket-client-unknown-error/9

Cheers.

epdguez

KevinTheJedi Gracias por la sugerencia. siguiendo las indicaciones dadas, intenté hacerlo.
cree una carpeta include/pluggins/certificates
descargue el certificado de mi servidor
openssl s_client -connect mail.midominio:993 -showcerts | openssl x509 -outform PEM > certificado.crt
reinicie apache, e intente config nuevamente y no me funciona. quizás este haciendo algo mal o que deba hacer otra cosa.

epdguez

KevinTheJedi Si, en efecto todas las extensiones necesarias y pruebas de conexion estan verificadas. no encuentro la manera de salir del fallo. monte un servidor de correo diferente (carbonio) y pasa lo mismo.

dilip-pal

KevinTheJedi

imap is enabled. how to check port is blocked ?

KevinTheJedi

dilip-pal

You can try to telnet to that host and port from the server.

Cheers.

dilip-pal

KevinTheJedi

we need to do any settings in php config file ?

dilip-pal

KevinTheJedi

yes installed & enabled.

KevinTheJedi

dilip-pal

You shouldn’t, no. Do you have OpenSSL installed and enabled on your webserver? Can you check your server logs to see where the connection is failing?

Cheers.

dilip-pal

KevinTheJedi

Open SSL is not installed in system.

dilip-pal

KevinTheJedi

I am using xammp server for database.

now this error coming but not other log generated.

dilip-pal

Firewall is off, imap is enabled in gmail.

KevinTheJedi

dilip-pal

Why are you not using modern authentication?

https://docs.osticket.com/en/latest/OAuth2/Google%20Authorization%20Guide.html

Cheers.

KevinTheJedi

dilip-pal

Gmail (and O365) have started forcing Modern Authentication for emails. If you have a legacy Gmail account you can enable 2FA on the email and then configure an App Password and use that as the password for the email in osTicket if you want to use Basic Authentication. But I would not recommend this as they will disable that support in the near future so it’s best to go ahead and use Modern Authentication.

Cheers.