API create new ticket with agent assignment

KevinTheJedi

cherrie

Add a time to it like 2023-01-02 00:00:00.

Cheers.

cherrie

time didn't work
'duedate' => '2023-09-15 00:00:00',

cherrie

any other advice in getting the due date inserted using API?

KevinTheJedi

cherrie

This is on my list to test but unfortunately I have a million other things to do before this. I will get there in time. Looking at the code it should be possible but I’m not 100% certain as we have allowed fields, etc. depending on how the ticket is being created.

Cheers.

brezzsent

didn't work

ntozier

Does the script work otherwise?
(if you do not try to set the duedate)

cherrie

ntozier , yes script works with or without the due date code.

cherrie

Hi. Bumping up to see if there has been any progress on this issue.

KevinTheJedi

cherrie

Go to the line below, add 'duedate', to this line, save the changes, and retest.

https://github.com/osTicket/osTicket/blob/develop/include/api.tickets.php#L13

Cheers.

cherrie

added duedate to the line and still doesn't work

cherrie

any update to adding due date?

KevinTheJedi

cherrie

Copy this line:

https://github.com/osTicket/osTicket/blob/4689926b2d3d25754f0ddcf8d4e181a2817f6d56/include/class.ticket.php#L4116

… and paste it in the api case below it. You may also need the change I mentioned above in addition.

Cheers.

cherrie

Can you please clarify? Where in the api.tickets.php should I add the line?

KevinTheJedi

cherrie

I said above, "Copy this line [insert link with specific line to copy] and paste it in the api case below it." This means copy the line in the referenced link and paste it in the api switch case (which is below the line you are copying).

Cheers.

cherrie

Still not working. Ticket is created but date not working. api case section has:
case 'api': $fields['source'] = array('type'=>'string', 'required'=>1, 'error'=>__('Indicate ticket source')); $fields['duedate'] = array('type'=>'date', 'required'=>0, 'error'=>__('Invalid date format - must be MM/DD/YY')); break;
and tried both formats:
'duedate' => '03/08/2024', 'duedate' =>'03/08/24',`

cherrie

bumping this up since I've not been able to resolve. Funny thing though that the system does process the date because when I insert a past date (e.g., 03/08/24), I get an error saying that the date has passed.

KevinTheJedi

duedate issue addressed here:

https://forum.osticket.com/d/105129-system-error-using-api-unexpected-data/5

still cannot replicate the staffId issue.