Still not working. Ticket is created but date not working. api case section has:
case 'api':
$fields['source'] = array('type'=>'string', 'required'=>1, 'error'=>__('Indicate ticket source'));
$fields['duedate'] = array('type'=>'date', 'required'=>0, 'error'=>__('Invalid date format - must be MM/DD/YY'));
break;
and tried both formats:
'duedate' => '03/08/2024','03/08/24',`
'duedate' =>
API create new ticket with agent assignment
5 months later
bumping this up since I've not been able to resolve. Funny thing though that the system does process the date because when I insert a past date (e.g., 03/08/24), I get an error saying that the date has passed.
22 days later
- Best Answerset by KevinTheJedi
duedate issue addressed here:
still cannot replicate the staffId issue.
8 months later
Now that I've installed 1.18.2, I'm now able to successfully add the due date using the API. It was tricky getting the right format. Essentially, I changed the form date format from mm/dd/YYYY to Y-m-d.