Is there a way for a global disable the email to the user when the reply is made (other than selecting on the form)?

Also, how do I get rid of the mime error? Diagnostic says okay and no error in error log.

    I'm not familiar with Zoho, but if the SMTP is failing to send correctly, osTicket will fall back to SendMail. When it does this the messages arrive in MIME format by default.
    If the SMTP is sending without errors, then the MTA (zoho's SMTP service) need to be configured to allow html content.

      cherrie

      Is there a way for a global disable the email to the user when the reply is made (other than selecting on the form)?

      I explained this above with the following statement:
      You can modify the code to select this by default so you don’t have to manually select it each time.

      Cheers.

          KevinTheJedi
          Sorry, missed your original suggestion to modify code. Yup did just that and so now the form automatically selects do not send email.

            TonyO
            I sent a password reset email to agent who has gmail account. Agent also received the mime format error. Again no error on error log.

            What to do now?

              While viewing the test message in gmail, click the 3-dot button on the right, and select Show Original. Please post this original message, and obscure any sensitive information. This will show us the message routing.

              Code is below with html format. However, I was able to uncheck the option Systems Settings and Preferences>Enable Rich Text (I unchecked the box Enable html in thread entries and email correspondence). No error stated in email but same gobbly goop.

              Delivered-To: xxxxxxx@gmail.com
              Received: by 2002:a05:6520:4207:b0:250:bfa9:1cc3 with SMTP id o7csp1694533lkv;
              Mon, 27 Mar 2023 14:50:13 -0700 (PDT)
              X-Google-Smtp-Source: AKy350amyPnlbXDH8AvIgMBc7Wu5P8+xV95kfpf5rMdzB/Xtyx9rfGImiy3e6ZvKDY6YfLLgAmeU
              X-Received: by 2002:aa7:9711:0:b0:628:1851:b958 with SMTP id a17-20020aa79711000000b006281851b958mr14138147pfg.7.1679953812391;
              Mon, 27 Mar 2023 14:50:12 -0700 (PDT)
              ARC-Seal: i=2; a=rsa-sha256; t=1679953812; cv=pass;
              d=google.com; s=arc-20160816;
              b=NbMPI6nRLuJ0kl7hhMe2es/sAcSmfYxK3wZ8J5BV+PtpEXxN5LUt//T8O/0qlem3Qa
              UXI+yTSXuwh09e0ZDmFbXmT5ZEwlHk8eUWL07TiNrwo06LaySX7Fc6irv7hXVDzCYYUa
              vqQZc6TbfJZEj2yjgHsfW1llszL32ULTSmh80qeQUXixqmHe25EvnvKmvW/Yn2CEOOwk
              nTVTX8lIeszadl/DTlLkgOrbnhWsMTpa8AAkgqKawnveNm6RmhVD4B0zoY7IZyc5CppN
              dQtpbvlanvbLtb1vIAsf4+itmUvocqHrj/KC9zHypF1fENoC+exqHaMOtD5is6aTYI4r
              lZ1A==
              ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
              h=from:message-id:date:subject:to:dkim-signature;
              bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=;
              b=Ql16g61jedRNvsiVZYdviJnsjV9pJERLlmAps9apzb8EK4NyvVvXEaD1A171ApAZJV
              +arWyql6ISPn5TpGURg15k8z/MbqpZ4D6AI25pbT/jJvWbifAtO+yCI2d2EtHulqjc1b
              ld36MtcQ1mUd1jdl3xIUqfTQ8pooMfMn051JnofKlzfzAAP4B5fhJnyesxT04llVs7nM
              ppWiZ8I4sBsy9/nuOvwvCYBJ4MstG+mjeGmgP6cwgrUFhHXg7xW3a8fnO1IRdZarbkV7
              1+9TFXBrfsIsrgzUSDQ2d0SCqShS+qZX8wkPkyeUMCw/5xgN6zoZiwGAVfwryRRgTCna
              BQeA==
              ARC-Authentication-Results: i=2; mx.google.com;
              dkim=pass header.i=@xxxxxx.org header.s=default header.b=XVov9MsJ;
              arc=pass (i=1);
              spf=softfail (google.com: domain of transitioning xxxxxxxx does not designate 23.83.209.150 as permitted sender) smtp.mailfrom=xxxxxxxx
              Return-Path: <xxxxxx>
              Received: from purple.birch.relay.mailchannels.net (purple.birch.relay.mailchannels.net. [23.83.209.150])
              by mx.google.com with ESMTPS id a191-20020a621ac8000000b00624de0ad130si9029628pfa.276.2023.03.27.14.50.11
              for xxxxxxx@gmail.com
              (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
              Mon, 27 Mar 2023 14:50:11 -0700 (PDT)
              Received-SPF: softfail (google.com: domain of transitioning xxxxxxx does not designate 23.83.209.150 as permitted sender) client-ip=23.83.209.150;
              Authentication-Results: mx.google.com;
              dkim=pass header.i=@xxxxxxxx header.s=default header.b=XVov9MsJ;
              arc=pass (i=1);
              spf=softfail (google.com: domain of transitioning xxxxxx does not designate 23.83.209.150 as permitted sender) smtp.mailfrom=xxxxxx
              X-Sender-Id: xxxxxx|x-authuser|xxxxxxx@s162.servername.online
              Received: from relay.mailchannels.net (localhost [127.0.0.1])
              by relay.mailchannels.net (Postfix) with ESMTP id 7E4A7341D1B
              for xxxxxxx@gmail.com; Mon, 27 Mar 2023 21:50:09 +0000 (UTC)
              Received: from s162.servername.online (unknown [127.0.0.6])
              (Authenticated sender: xxxxxxx)
              by relay.mailchannels.net (Postfix) with ESMTPA id 7DC66341E06
              for xxxxxxx@gmail.com; Mon, 27 Mar 2023 21:50:08 +0000 (UTC)
              ARC-Seal: i=1; s=arc-2022; d=mailchannels.net; t=1679953808; a=rsa-sha256;
              cv=none;
              b=EjL89l/kmftgQqz2z0pQWFmjo+qyC8gvNSTeT5qZmlpmd4k5hHUK4IPoor6rzKFkdywOK+
              qKTHrBmFHIpAJFPaUIjI1m5ANGvjcq2zs+J962MVf+mriGgeESdUy7J5xEp5wO5W6mFmd3
              H1M9phwrPm+rn6GOCCpX2r05/taN0lqq9lLX6LfoOfRJfoYGkf0Sd0mX95mtWAbwf1PjTv
              wRheozfIL/Q5Js0a5AMVn2mTH6jBXMkukA+TtCGRy9X4aD2fh8OwlwTAjrormJ8E/bolrP
              YvEW3Q6G2PK5DupR7n4ALaL2JH8xbtdCYkIyI1itR3DQMA8Zp+1hCQ27tE2sVA==
              ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;
              d=mailchannels.net;
              s=arc-2022; t=1679953808;
              h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
              to:to:cc:dkim-signature; bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=;
              b=g2IytG2FVZr8BvH82AZPdiqp10FGUNb+17CACdZfr+RPoOOcDQ+F+fZdqPRux5QLsXSm4Z
              EEKyy1O7njdJi/OI4B8fKFEi9Qe4kQy+9ze8Pb+MA1gxJCE2pd78DCKRP2m1JMaytasiHg
              dbWJsa/Hpl77NcEF4oQYBPS6Mnf5jxmFJASiHIYgDZCaE0NolcOLobtx5HHXxCI2UPO0Yc
              0ggYX2uewJ1vlIFeBeHU1BDINrXq8O6Wbq06TseTqe07EPuTZwDEzcQu2LoZ4TTlmfGU6s
              c0rKFDFzvurqNEmEBegkF2MO+CmNvLfaENIoYlQ6jiZJmdE3R4bWY/sApmvRMw==
              ARC-Authentication-Results: i=1;
              rspamd-66b58c76b9-4gkhz;
              auth=pass smtp.auth=xxxxxx smtp.mailfrom=xxxxxxx
              X-Sender-Id: xxxxxx|x-authuser|xxxxxxx.servername.online
              X-MC-Relay: Neutral
              X-MailChannels-SenderId: xxxxxx|x-authuser|xxxxxx.servername.online
              X-MailChannels-Auth-Id: xxxxxx
              X-Industry-Reaction: 7182142a061257a8_1679953808820_2446867751
              X-MC-Loop-Signature: 1679953808820:4003537620
              X-MC-Ingress-Time: 1679953808819
              Received: from s162.servername.online (s162.servername.online
              [204.44.192.79])
              (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384)
              by 100.116.217.215 (trex/6.7.2);
              Mon, 27 Mar 2023 21:50:08 +0000
              DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
              d=xxxxxxx.org; s=default; h=From:Message-Id😃ate:Subject:To:Sender:
              Reply-To:Cc:MIME-Version:Content-Type:Content-Transfer-Encoding:Content-ID:
              Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc
              :Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:
              List-Subscribe:List-Post:List-Owner:List-Archive;
              bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=; b=XVov9MsJojMbdRhICDq4fX0183
              q28MPI1cst+RSVMC+bRYmWWuvbFOHv/KoGIL4yWTVpWf8uXfA/TzsFjjXyNpao+/XMGyWbjS9hTpB
              Vr0ixXfjSFeKdocZMDeRGj/s1WZE2PdDh4FGIjxg8nk/VyE0mPljBULUmOLSCBv5949xO0IDsUlkh
              xRFQQnSO2/XpyDpTlUSqvsrzpQTJgRRQQuWda8u+OVoM4t036Eioz1wntqzfWFhgysbxlI5p1cWOG
              lOIUr3WyzNBGsoSMetikiBGgwQq/kOLbEXbpCJt3xXR0/h0H+WIR75u0JHycxmFkga+KzNjp/4IgW
              lUFnbf/g==;
              Received: from xxxxxxx by s162.servername.online with local (Exim 4.95)
              (envelope-from alerts@xxxxxx.org)
              id 1pguj7-003FaJ-NC
              for xxxxx@gmail.com;
              Mon, 27 Mar 2023 14:50:07 -0700
              To: xxxxx@gmail.com
              Subject: =?UTF-8?Q?osTicket=20Staff=20Password=20Reset?=
              Date: Mon, 27 Mar 2023 21:50:05 +0000
              Message-ID: <BvtbGIb-P45uz-AAAAAAAAAAAAAAAAP25baBub-xxxxxx.org>
              Return-Path: <xxxxxxx>
              X-Mailer: =?UTF-8?Q?osTicket=20Mailer?=
              From: =?utf-8?Q?osTicket=20Alerts?= <xxxxxx>

              MIME-Version: 1.0
              Content-Type: multipart/related;
              boundary="=_70b17fedb748a543a3a041ddcc6d9966"
              Message-Id: E1pguj7-003FaJ-NC@s162.servername.online
              From: xxxxxxxx
              X-AuthUser: xxxxxx@s162.servername.online

              This is a message in Mime Format. If you see this, your mail reader does not support this format.

                More info to consider. I created very simple php code (not within the osticket folder) and loaded on to my server. The php code successfully sent me an email with text info in the correct format.

                cherrie Thanks.
                These softfails indicate the issue: Received-SPF: softfail (google.com: domain of transitioning xxxxxxx does not designate xx.xx.xx.xx as permitted sender)
                Apparently mx.google.com is rejecting SMTP from purple.birch.relay.mailchannels.net

                I'll recommend using a gmail account for your system emails, if you have that option.

                  I think I need to spend more time reading osticket documentation related to the mail. Appreciate your help thus far.

                  Attempting to change support email on osticket to gmail account. In the osticket gmail setup video, video says to adjust gmail account>Less secure app access to OFF. As of May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

                  Because of this, I didn't continue the setup. What to do now?

                    Guide says requires google cloud. I have not purchased google cloud services. I only have gmail.

                      cherrie You still have that with normal gmail.. If all else fails just enable 2FA on the email, create an App Password, and use that as the password for the email in osTicket.

                          KevinTheJedi
                          Not sure what you mean that I still have that with normal gmail. As I stated before, the normal general gmail, as of May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

                              cherrie I have normal, free gmail and have access to google cloud console.. just visit the site and sign in..

                                Got it. Thanks. The google cloud main page wasn't obvious that console is free.
                                Noticed that my Mailbox setting>protocol field doesn't have the Oauth2 option (only has IMAP and POP). I probably didn't download that plugin when I downloaded the 1.17 files. I downloaded again the 1.17 files with Oauth2, uploaded to server and the protocol field still doesn't have the Oauth2 option.
                                Now I'm trying to track to see if some of the files or folders didn't get uploaded. Which files would have the Oauth2 code to check?

                                  cherrie Install the plugin (Admin Panel > Manage > Plugins), enable the plugin, and then you’ll see OAuth2 - Google as an Authentication option in the email's Remote Mailbox tab.

                                    On the Plugins tab, there are no Plugins listed to enable (none listed). Instructions said to place the plugin into the include/plugins folder. Where do I find the plugin to place in the folder?