cherrie

Is there a way for a global disable the email to the user when the reply is made (other than selecting on the form)?

I explained this above with the following statement:
You can modify the code to select this by default so you don’t have to manually select it each time.

Cheers.

      KevinTheJedi
      Sorry, missed your original suggestion to modify code. Yup did just that and so now the form automatically selects do not send email.

        TonyO
        I sent a password reset email to agent who has gmail account. Agent also received the mime format error. Again no error on error log.

        What to do now?

          While viewing the test message in gmail, click the 3-dot button on the right, and select Show Original. Please post this original message, and obscure any sensitive information. This will show us the message routing.

          Code is below with html format. However, I was able to uncheck the option Systems Settings and Preferences>Enable Rich Text (I unchecked the box Enable html in thread entries and email correspondence). No error stated in email but same gobbly goop.

          Delivered-To: xxxxxxx@gmail.com
          Received: by 2002:a05:6520:4207:b0:250:bfa9:1cc3 with SMTP id o7csp1694533lkv;
          Mon, 27 Mar 2023 14:50:13 -0700 (PDT)
          X-Google-Smtp-Source: AKy350amyPnlbXDH8AvIgMBc7Wu5P8+xV95kfpf5rMdzB/Xtyx9rfGImiy3e6ZvKDY6YfLLgAmeU
          X-Received: by 2002:aa7:9711:0:b0:628:1851:b958 with SMTP id a17-20020aa79711000000b006281851b958mr14138147pfg.7.1679953812391;
          Mon, 27 Mar 2023 14:50:12 -0700 (PDT)
          ARC-Seal: i=2; a=rsa-sha256; t=1679953812; cv=pass;
          d=google.com; s=arc-20160816;
          b=NbMPI6nRLuJ0kl7hhMe2es/sAcSmfYxK3wZ8J5BV+PtpEXxN5LUt//T8O/0qlem3Qa
          UXI+yTSXuwh09e0ZDmFbXmT5ZEwlHk8eUWL07TiNrwo06LaySX7Fc6irv7hXVDzCYYUa
          vqQZc6TbfJZEj2yjgHsfW1llszL32ULTSmh80qeQUXixqmHe25EvnvKmvW/Yn2CEOOwk
          nTVTX8lIeszadl/DTlLkgOrbnhWsMTpa8AAkgqKawnveNm6RmhVD4B0zoY7IZyc5CppN
          dQtpbvlanvbLtb1vIAsf4+itmUvocqHrj/KC9zHypF1fENoC+exqHaMOtD5is6aTYI4r
          lZ1A==
          ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
          h=from:message-id:date:subject:to:dkim-signature;
          bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=;
          b=Ql16g61jedRNvsiVZYdviJnsjV9pJERLlmAps9apzb8EK4NyvVvXEaD1A171ApAZJV
          +arWyql6ISPn5TpGURg15k8z/MbqpZ4D6AI25pbT/jJvWbifAtO+yCI2d2EtHulqjc1b
          ld36MtcQ1mUd1jdl3xIUqfTQ8pooMfMn051JnofKlzfzAAP4B5fhJnyesxT04llVs7nM
          ppWiZ8I4sBsy9/nuOvwvCYBJ4MstG+mjeGmgP6cwgrUFhHXg7xW3a8fnO1IRdZarbkV7
          1+9TFXBrfsIsrgzUSDQ2d0SCqShS+qZX8wkPkyeUMCw/5xgN6zoZiwGAVfwryRRgTCna
          BQeA==
          ARC-Authentication-Results: i=2; mx.google.com;
          dkim=pass header.i=@xxxxxx.org header.s=default header.b=XVov9MsJ;
          arc=pass (i=1);
          spf=softfail (google.com: domain of transitioning xxxxxxxx does not designate 23.83.209.150 as permitted sender) smtp.mailfrom=xxxxxxxx
          Return-Path: <xxxxxx>
          Received: from purple.birch.relay.mailchannels.net (purple.birch.relay.mailchannels.net. [23.83.209.150])
          by mx.google.com with ESMTPS id a191-20020a621ac8000000b00624de0ad130si9029628pfa.276.2023.03.27.14.50.11
          for xxxxxxx@gmail.com
          (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
          Mon, 27 Mar 2023 14:50:11 -0700 (PDT)
          Received-SPF: softfail (google.com: domain of transitioning xxxxxxx does not designate 23.83.209.150 as permitted sender) client-ip=23.83.209.150;
          Authentication-Results: mx.google.com;
          dkim=pass header.i=@xxxxxxxx header.s=default header.b=XVov9MsJ;
          arc=pass (i=1);
          spf=softfail (google.com: domain of transitioning xxxxxx does not designate 23.83.209.150 as permitted sender) smtp.mailfrom=xxxxxx
          X-Sender-Id: xxxxxx|x-authuser|xxxxxxx@s162.servername.online
          Received: from relay.mailchannels.net (localhost [127.0.0.1])
          by relay.mailchannels.net (Postfix) with ESMTP id 7E4A7341D1B
          for xxxxxxx@gmail.com; Mon, 27 Mar 2023 21:50:09 +0000 (UTC)
          Received: from s162.servername.online (unknown [127.0.0.6])
          (Authenticated sender: xxxxxxx)
          by relay.mailchannels.net (Postfix) with ESMTPA id 7DC66341E06
          for xxxxxxx@gmail.com; Mon, 27 Mar 2023 21:50:08 +0000 (UTC)
          ARC-Seal: i=1; s=arc-2022; d=mailchannels.net; t=1679953808; a=rsa-sha256;
          cv=none;
          b=EjL89l/kmftgQqz2z0pQWFmjo+qyC8gvNSTeT5qZmlpmd4k5hHUK4IPoor6rzKFkdywOK+
          qKTHrBmFHIpAJFPaUIjI1m5ANGvjcq2zs+J962MVf+mriGgeESdUy7J5xEp5wO5W6mFmd3
          H1M9phwrPm+rn6GOCCpX2r05/taN0lqq9lLX6LfoOfRJfoYGkf0Sd0mX95mtWAbwf1PjTv
          wRheozfIL/Q5Js0a5AMVn2mTH6jBXMkukA+TtCGRy9X4aD2fh8OwlwTAjrormJ8E/bolrP
          YvEW3Q6G2PK5DupR7n4ALaL2JH8xbtdCYkIyI1itR3DQMA8Zp+1hCQ27tE2sVA==
          ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;
          d=mailchannels.net;
          s=arc-2022; t=1679953808;
          h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
          to:to:cc:dkim-signature; bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=;
          b=g2IytG2FVZr8BvH82AZPdiqp10FGUNb+17CACdZfr+RPoOOcDQ+F+fZdqPRux5QLsXSm4Z
          EEKyy1O7njdJi/OI4B8fKFEi9Qe4kQy+9ze8Pb+MA1gxJCE2pd78DCKRP2m1JMaytasiHg
          dbWJsa/Hpl77NcEF4oQYBPS6Mnf5jxmFJASiHIYgDZCaE0NolcOLobtx5HHXxCI2UPO0Yc
          0ggYX2uewJ1vlIFeBeHU1BDINrXq8O6Wbq06TseTqe07EPuTZwDEzcQu2LoZ4TTlmfGU6s
          c0rKFDFzvurqNEmEBegkF2MO+CmNvLfaENIoYlQ6jiZJmdE3R4bWY/sApmvRMw==
          ARC-Authentication-Results: i=1;
          rspamd-66b58c76b9-4gkhz;
          auth=pass smtp.auth=xxxxxx smtp.mailfrom=xxxxxxx
          X-Sender-Id: xxxxxx|x-authuser|xxxxxxx.servername.online
          X-MC-Relay: Neutral
          X-MailChannels-SenderId: xxxxxx|x-authuser|xxxxxx.servername.online
          X-MailChannels-Auth-Id: xxxxxx
          X-Industry-Reaction: 7182142a061257a8_1679953808820_2446867751
          X-MC-Loop-Signature: 1679953808820:4003537620
          X-MC-Ingress-Time: 1679953808819
          Received: from s162.servername.online (s162.servername.online
          [204.44.192.79])
          (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384)
          by 100.116.217.215 (trex/6.7.2);
          Mon, 27 Mar 2023 21:50:08 +0000
          DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
          d=xxxxxxx.org; s=default; h=From:Message-Id😃ate:Subject:To:Sender:
          Reply-To:Cc:MIME-Version:Content-Type:Content-Transfer-Encoding:Content-ID:
          Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc
          :Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:
          List-Subscribe:List-Post:List-Owner:List-Archive;
          bh=EzRCm08eXaYgI3XWJj8LZulweBR3aqw2MxvjnyrtwBM=; b=XVov9MsJojMbdRhICDq4fX0183
          q28MPI1cst+RSVMC+bRYmWWuvbFOHv/KoGIL4yWTVpWf8uXfA/TzsFjjXyNpao+/XMGyWbjS9hTpB
          Vr0ixXfjSFeKdocZMDeRGj/s1WZE2PdDh4FGIjxg8nk/VyE0mPljBULUmOLSCBv5949xO0IDsUlkh
          xRFQQnSO2/XpyDpTlUSqvsrzpQTJgRRQQuWda8u+OVoM4t036Eioz1wntqzfWFhgysbxlI5p1cWOG
          lOIUr3WyzNBGsoSMetikiBGgwQq/kOLbEXbpCJt3xXR0/h0H+WIR75u0JHycxmFkga+KzNjp/4IgW
          lUFnbf/g==;
          Received: from xxxxxxx by s162.servername.online with local (Exim 4.95)
          (envelope-from alerts@xxxxxx.org)
          id 1pguj7-003FaJ-NC
          for xxxxx@gmail.com;
          Mon, 27 Mar 2023 14:50:07 -0700
          To: xxxxx@gmail.com
          Subject: =?UTF-8?Q?osTicket=20Staff=20Password=20Reset?=
          Date: Mon, 27 Mar 2023 21:50:05 +0000
          Message-ID: <BvtbGIb-P45uz-AAAAAAAAAAAAAAAAP25baBub-xxxxxx.org>
          Return-Path: <xxxxxxx>
          X-Mailer: =?UTF-8?Q?osTicket=20Mailer?=
          From: =?utf-8?Q?osTicket=20Alerts?= <xxxxxx>

          MIME-Version: 1.0
          Content-Type: multipart/related;
          boundary="=_70b17fedb748a543a3a041ddcc6d9966"
          Message-Id: E1pguj7-003FaJ-NC@s162.servername.online
          From: xxxxxxxx
          X-AuthUser: xxxxxx@s162.servername.online

          This is a message in Mime Format. If you see this, your mail reader does not support this format.

            More info to consider. I created very simple php code (not within the osticket folder) and loaded on to my server. The php code successfully sent me an email with text info in the correct format.

            cherrie Thanks.
            These softfails indicate the issue: Received-SPF: softfail (google.com: domain of transitioning xxxxxxx does not designate xx.xx.xx.xx as permitted sender)
            Apparently mx.google.com is rejecting SMTP from purple.birch.relay.mailchannels.net

            I'll recommend using a gmail account for your system emails, if you have that option.

              I think I need to spend more time reading osticket documentation related to the mail. Appreciate your help thus far.

              Attempting to change support email on osticket to gmail account. In the osticket gmail setup video, video says to adjust gmail account>Less secure app access to OFF. As of May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

              Because of this, I didn't continue the setup. What to do now?

                Guide says requires google cloud. I have not purchased google cloud services. I only have gmail.

                  cherrie You still have that with normal gmail.. If all else fails just enable 2FA on the email, create an App Password, and use that as the password for the email in osTicket.

                      KevinTheJedi
                      Not sure what you mean that I still have that with normal gmail. As I stated before, the normal general gmail, as of May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

                          cherrie I have normal, free gmail and have access to google cloud console.. just visit the site and sign in..

                            Got it. Thanks. The google cloud main page wasn't obvious that console is free.
                            Noticed that my Mailbox setting>protocol field doesn't have the Oauth2 option (only has IMAP and POP). I probably didn't download that plugin when I downloaded the 1.17 files. I downloaded again the 1.17 files with Oauth2, uploaded to server and the protocol field still doesn't have the Oauth2 option.
                            Now I'm trying to track to see if some of the files or folders didn't get uploaded. Which files would have the Oauth2 code to check?

                              cherrie Install the plugin (Admin Panel > Manage > Plugins), enable the plugin, and then you’ll see OAuth2 - Google as an Authentication option in the email's Remote Mailbox tab.

                                On the Plugins tab, there are no Plugins listed to enable (none listed). Instructions said to place the plugin into the include/plugins folder. Where do I find the plugin to place in the folder?

                                  I went to this webpage: ticket/scp/plugins.php and clicked on Add New plugin which took me to this:
                                  ticket/scp/plugins.php?a=add
                                  On this page it says:
                                  To add a plugin into the system, download and place the plugin into the include/plugins folder. Once in the plugin is in the plugins/ folder, it will be shown in the list below.

                                  On our download page, select your version (v1.17.3). In the list of plugins, select Authentication :: OAuth2.
                                  Put the .phar in the "include/plugins" folder. Set permissions so the web server can read it.
                                  Then you should see the plugin in osTicket, follow Kevin's instructions, and follow the rest of the guide.