Hi guys,

Issue with Mail Fetching where an email for whatever reason is unable to be processed by osTicket. It then sends an email every time (1 min intervals) to osTicket admin email address to say the following error:

Excessive errors processing emails for ssl://outlook.office365.com:993/IMAP (Company Support support@company.au).

Please manually check the Fetch Folder () [1/30 - 0/1]

https://help.company.net.au

The only way I can resolve is to remove the email from Inbox and then error goes away.

Now most of the emails have been spammers anyway so it saves me getting a Support Ticket created, so sweet 🙂 But still annoying to check your phone and see XX amount of emails from osTicket and that sinking feeling something is wrecked.

Happy to PM the email that caused it @KevinTheJedi @ntozier ?

Server details:

    sjswarts

    Do you have a ticket filter rejecting the email or is that user's email address on the system banlist?

    Cheers.

      Don't know anything about ticket filter, but both times the user is on the system banlist.

      I thought that would just move them to deleted or junk or similar.

        sjswarts

        Yes that is a bug that we have pulls for. I would make all the changes in the recent pulls from protich and jedikev and you should be good. Or look at previous threads on this forum on this topic where I link the relevant pulls.

        Cheers.

            KevinTheJedi - ah ok. Weird because I searched the forum for the exact error message and variants of it and couldn't find anything. Showed up old posts, but nothing new.

            I presume that these pulls will be merged next version. So i'll wait till then.

            Thank you.

              a year later

              Hi, short question @KevinTheJedi , was this issue already solved?
              We are running version
              osTicket-Version v1.18.1 (0375576) — Aktuell
              Server-Software nginx/1.24.0
              MySQL-Version 11.2.2
              PHP-Version 8.2.14
              and somehow every once in a while we have this excessive errors where we manually have to delete an email from the inbox

                AR84

                Yes, the issue described in this thread (ie. emails rejected due to banlist/ticket filter causing errors and/or not being moved) has been addressed.

                Please start your own thread, include as much detail as possible, and add helpful screenshots (if any). You should also see if you have any filters that might be rejecting such emails, etc. Lastly, you can try changing from Archiving the mail after fetch to Do Nothing. Others with Gmail issues have reported this addresses those issues. If nothing relevant in the system at all then it could simply be those emails are truly un-processable.

                Cheers.

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