Heba

Then it seems like the CSV was malformed, the data was incomplete, your browser is hard-caching, or the import died/timed out. No way to tell unless you see any errors anywhere (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.).

Cheers.

Is there a limit to users imported ?

Can I make Email field not a mandatory field?

    Heba

    Is there a limit to users imported ?

    This would only be limited by the server and PHP configuration. On the osTicket side you can import as many as you want.

    Can I make Email field not a mandatory field?

    No, our system is an email-based system and each user and agent have to have a unique email address. We use the email address as the unique identifier.

    Cheers.

    Okay many thanks for you 😊

    Pls in case of changing email of users after registration
    is The tickets created on oldest email tracked to now email or not?

      Heba

      If it's attached to the user and you are simply changing their email, then yes.

      Cheers.

      Can I add clickable icon for social media in os ticket interface

        Heba

        You must customize the codebase to accomplish this. There are no guides on customizations so you are on your own.

        Cheers.

        Can I mark on all users to mark on " Password Reset Required" instead of doing it separately in managing user?

          Heba

          Users or Agents? For Users you can mass send Password Reset Emails. For Agents you must do it one by one.

          Cheers.

          Can I make this feild besides instead of being separately in separate raw

            15 days later

            Hi
            Can I add auto reply msg. For each ticket after receiving it automatically by the app.

              Is this auto response sent on email or in the app.?

              osTicket does not have in app alerts.
              All alerts are via email.

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