Okay many thanks for you 😊

Pls in case of changing email of users after registration
is The tickets created on oldest email tracked to now email or not?

    Heba

    If it's attached to the user and you are simply changing their email, then yes.

    Cheers.

      Can I add clickable icon for social media in os ticket interface

        Heba

        You must customize the codebase to accomplish this. There are no guides on customizations so you are on your own.

        Cheers.

          Can I mark on all users to mark on " Password Reset Required" instead of doing it separately in managing user?

            Heba

            Users or Agents? For Users you can mass send Password Reset Emails. For Agents you must do it one by one.

            Cheers.

              Can I make this feild besides instead of being separately in separate raw

                15 days later

                Hi
                Can I add auto reply msg. For each ticket after receiving it automatically by the app.

                  Is this auto response sent on email or in the app.?

                  osTicket does not have in app alerts.
                  All alerts are via email.

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