KevinTheJedi I'll check and get back to you matey. I appreciate the help.
flummoxed Can I ask where you are fetching mail from? I'm fetching from Office365 via IMAP.
Y'all can also try applying these:
I'm on PHP 8.0.20
There's a related error in my osTicket logs:
"API Error (400)
Unable to create new ticket: validation errors: user: Incomplete client information"
I can manually add attachments to Tickets.
Thanks for your help!
We also have a new release coming out next week or the one after. So if all else fails you can wait for the next release to retest.
KevinTheJedi ahhh awesome. I can wait until then and see what happens.
I now believe these errors related to the basic auth deprecation at MS, rather than OSTicket. They have certainly gone now I have OAuth set up. Many thanks KTJ!
I use my own servers like many people..I dont use Google or Microsoft so I can't do this.
I still have the same issue. I was told a new version was coming last week but it didn't show up.
Still working on it. Important thing came up that we now have to look into before release.
KevinTheJedi ahhh, no worries Kevin. Please update us when things get released. For the time being I have to open every ticket to myself then change the owner to get around the garbled first message issue.
Despite installing the new version, the issue still remains. Anytime anyone sends an email with an attachment, I get Excessive Mail Fetch Errors
I tried replicating this yesterday with Gmail and Outlook and every time a ticket was created properly.
You will need to post an example full, raw email for us to test with.
moose999 bro which folder that contains logs -- I am struggling on locating these logs folder
osTicket errors are logged in Admin Panel > Dashboard > System Logs. Any other errors will be logged in their respective places (eg. PHP errors will be logged in the PHP error logs, MySQL errors will be logged in the MySQL error logs, etc.).