OST Errors with new emails containing images

flummoxed

Hi Guys,

After installing the new version of OST, if a customer sends me an email which contains an image, I get the following message:

Excessive errors processing emails for ssl://mail.mailserver:993/IMAP (Flummoxed Helpdesk email@mydomain.com).

Please manually check the Fetch Folder () [1/10 - 0/1]

If I delete the email, further messages work fine as long as there are no images.

This only happens with emails with images in them and then stops any further processing.

Any ideas?

Thanks,

Ross

moose999

I have the same problem.
I am using the "Attachments on the filesystem" plugin.
In the OSTicket log I can see another error occurs at the same time - "Unable to create new ticket: validation errors: user: Incomplete client information"

flummoxed

moose999 I'm also using that plugin. Does it do it without the plugin active?

amena

moose999 bro which folder that contains logs -- I am struggling on locating these logs folder

KevinTheJedi

flummoxed

Sounds like you need to upgrade to v1.17.2 and install the latest build of the FS plugin.

Cheers.

flummoxed

KevinTheJedi it is...

KevinTheJedi

flummoxed

Did you install the latest build of the FS plugin?

Cheers.

moose999

Reviewing the code, it seems like the newest version of "Attachments on the filesystem" is 0.3.

If that is correct, I already have 0.3 and 1.17.2 as well.

Many thanks!

KevinTheJedi

flummoxed moose999

Are y'all able to manually add attachments to Tickets in the Agent Panel? Are y'all's cron jobs running PHP 8.0 or 8.1? Do y'all see any related errors in your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.)?

Cheers.

flummoxed

I do...yes...

flummoxed

KevinTheJedi I'll check and get back to you matey. I appreciate the help.

moose999

flummoxed Can I ask where you are fetching mail from? I'm fetching from Office365 via IMAP.

KevinTheJedi

moose999 flummoxed

Y'all can also try applying these:

Cheers.

moose999

I'm on PHP 8.0.20

There's a related error in my osTicket logs:
"API Error (400)
Unable to create new ticket: validation errors: user: Incomplete client information"

I can manually add attachments to Tickets.

Thanks for your help!

KevinTheJedi

We also have a new release coming out next week or the one after. So if all else fails you can wait for the next release to retest.

Cheers.

flummoxed

KevinTheJedi ahhh awesome. I can wait until then and see what happens.

moose999

I now believe these errors related to the basic auth deprecation at MS, rather than OSTicket. They have certainly gone now I have OAuth set up. Many thanks KTJ!

flummoxed

I use my own servers like many people..I dont use Google or Microsoft so I can't do this.

I still have the same issue. I was told a new version was coming last week but it didn't show up.

KevinTheJedi

flummoxed

Still working on it. Important thing came up that we now have to look into before release.

Cheers.

flummoxed

KevinTheJedi ahhh, no worries Kevin. Please update us when things get released. For the time being I have to open every ticket to myself then change the owner to get around the garbled first message issue.

flummoxed

Despite installing the new version, the issue still remains. Anytime anyone sends an email with an attachment, I get Excessive Mail Fetch Errors

KevinTheJedi

flummoxed

I tried replicating this yesterday with Gmail and Outlook and every time a ticket was created properly.

You will need to post an example full, raw email for us to test with.

Cheers.