Hi Guys,

After installing the new version of OST, if a customer sends me an email which contains an image, I get the following message:

Excessive errors processing emails for ssl://mail.mailserver:993/IMAP (Flummoxed Helpdesk email@mydomain.com).

Please manually check the Fetch Folder () [1/10 - 0/1]

If I delete the email, further messages work fine as long as there are no images.

This only happens with emails with images in them and then stops any further processing.

Any ideas?

Thanks,

Ross

I have the same problem.
I am using the "Attachments on the filesystem" plugin.
In the OSTicket log I can see another error occurs at the same time - "Unable to create new ticket: validation errors: user: Incomplete client information"

    Reviewing the code, it seems like the newest version of "Attachments on the filesystem" is 0.3.

    If that is correct, I already have 0.3 and 1.17.2 as well.

    Many thanks!

      flummoxed moose999

      Are y'all able to manually add attachments to Tickets in the Agent Panel? Are y'all's cron jobs running PHP 8.0 or 8.1? Do y'all see any related errors in your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.)?

      Cheers.

            I'm on PHP 8.0.20

            There's a related error in my osTicket logs:
            "API Error (400)
            Unable to create new ticket: validation errors: user: Incomplete client information"

            I can manually add attachments to Tickets.

            Thanks for your help!

            We also have a new release coming out next week or the one after. So if all else fails you can wait for the next release to retest.

            Cheers.

              17 days later

              I now believe these errors related to the basic auth deprecation at MS, rather than OSTicket. They have certainly gone now I have OAuth set up. Many thanks KTJ!

              I use my own servers like many people..I dont use Google or Microsoft so I can't do this.

              I still have the same issue. I was told a new version was coming last week but it didn't show up.

                KevinTheJedi ahhh, no worries Kevin. Please update us when things get released. For the time being I have to open every ticket to myself then change the owner to get around the garbled first message issue.

                  3 months later

                  Despite installing the new version, the issue still remains. Anytime anyone sends an email with an attachment, I get Excessive Mail Fetch Errors