The signature and parameter fields are inaccessible in agent profiles

KevinTheJedi

What language pack? Can you remove the language pack and retest?

Cheers.

LDI

Hello KevinTheJedi.
My language is French, but I changed the language to the default one and it didn't bring any change.

Cheers

KevinTheJedi

LDI

Look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

LDI

Hello KevinTheJedi.
No errors in PHP, MySQL, logs, browser.....

ntozier

So this is the Dashboard. (which is old and really needs to be revamped.)
You are running an old version of osTicket... or clicking on something else once there as my screen looks different (it has an image after "Mon compte" and before the tabs.

The tabs look like this to me:

Just because they look greyed out does not mean that you cannot click on them.

LDI

Hello every
Here are the errors I found.
I replaced the js.scp with the original one from github, but nothing works.

Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». staff.php
Uncaught TypeError: $(...).data(...) is undefined
<anonymous> https://..................../scp/js/scp.js?1d11ee6:966
jQuery 2
3 scp.js:966:33
<anonyme> https://......................../scp/js/scp.js?1d11ee6:966
jQuery 2

Thank you for your help!
Regards

KevinTheJedi

LDI

Looks like your browser has issues with some of the JS functions. Any chance you can use a different browser to test? Also, I cannot replicate this issue so something is going on here with the code you have and/or your environment.

Cheers.

LDI

It's the same with Microsoft Edge and Mozilla Firefox.
This problem was not present before the upgrade

Regards

KevinTheJedi

LDI

I do not see any other reports of this for 1.17.x so something is up with your setup/environment.

Cheers.

ntozier

Are you running a plugin/extension in your browsers that prevents scripts from running?

LDI

No, we do not use plug-ins/extensions in our browsers. I even restored the settings of the 2 browsers

Regards

KevinTheJedi

LDI

You said you changed the system language back to default but did you update your agent profile and completely delete the language pack from the server and test? Also, did you clear your browser cache/cookies and retest after the above?

Cheers.

LDI

Hello,
I deleted the fr language pack and put the language back to default, deleted the cache, cookies from my browser and it's the same. No access to directories

Regards

KevinTheJedi

LDI

Then you have a fatal error being logged somewhere.

Cheers.

LDI

No error !

KevinTheJedi

LDI

Can you re-copy and replace the codebase? It sounds like maybe some files were corrupted or not copied over initially.

Cheers.

bin360

I did an installation with a language in English and all the profile options work very well for me but when placing the language pack in Spanish the profile and signature option stops working as mentioned by the LDI user

bin360

I don't see any database or PHP error logs, it seems to be a problem in the language pack

bin360

KevinTheJedi

bin360

He’s the Spanish language pack and a few others have a bug as the currently translated string produces and error. The next language pack builds should address the issue. Until then you can install a similar language pack.

Cheers.