KevinTheJedi
I did remove some mailboxes because of the OAuth2 plugin that didn't show the configuration popup anymore.

The default_smtp_id is already set to 0

4.05pm today means about 50 minutes ago, but I don't know what exactly updated it, maybe when I changed the "noreply@..." to PHP funtion for the MTA.

      ADRD

      Then check your database as it’s looking for an email that doesn’t have an SMTP account. Or if it does then the SMTP account is borked.

      Or maybe there is an SMTP account but no system email to reference to. I think this will be the most likely.

      Cheers.

        Those are the same ressource_owner_email I don't see SMTP related things but the fact that it's there twice under different email accounts makes me wonder if it could create a conflict ?

        There is only one E-mail created with that info on OsTicket.

        So... I know this doesn't solve the source and it's a bit system D, but I managed to make it work by copying HTML code of the end of the form from the working instance to the other, checked the box and applied.

        At least now my agents can send mails with attachments, thus I am less in a hurry to cleanup anything that would still be wrongly setup.

          ADRD

          I truly don’t know how that would work as that doesn’t fix PHP errors but hey, whatever works.

          Cheers.

          • ADRD replied to this.

              KevinTheJedi

              I guess the PHP just doesn't load the page.

              But I'd still like to fix it correctly if you can help me... Do you think the above mentionned seemingly duplicate database entry could be the cause of the problem ?

                  13 days later

                  Hi all, this issue is same with me. my agent can't see all attachments that have been attached on osTicket to his email. I made a test by attaching a lot of images and it doesn't send to the email, but if I attach 1 image it works fine. the condition is reversed if the agent replies with an email and all the pictures are on osTicket. Are there any settings that need to be configured?

                  osTicket v 1.17

                  Thank you

                    enggal

                    If you have the setting enabled to Email Attachments then it should be working. If it's not then you will need to check things like your PHP settings (post_max_size, upload_max_filesize, etc.) and your webserver settings (LimitRequestBody, etc.).

                    Cheers.

                      3 months later

                      I think I found a bug.
                      At least in my installation, it happens.
                      When I write the note or reply and then upload the attachment, everything works fine.
                      If I upload the attachment and then type the text, the attachment disappears after the post and nobody receives it.

                      Server Information
                      osTicket Version v1.16.5 (b48bf7e) — Up to date
                      Web Server Software Microsoft-IIS/10.0
                      MySQL Version 5.5.45
                      PHP Version 8.0.0
                      PHP Extensions
                      gdlib Used for image manipulation and PDF printing
                      imap Used for email fetching
                      xml XML API
                      xml-dom Used for HTML email processing
                      json Improves performance creating and processing JSON
                      mbstring Highly recommended for non western european language content
                      phar Highly recommended for plugins and language packs
                      intl Highly recommended for non western european language content
                      fileinfo Used to detect file types for uploads
                      zip Used for ticket and task exporting
                      APCu Improves overall performance
                      Zend Opcache Improves overall performance
                      PHP Settings
                      cgi.fix_pathinfo "1" is recommended if AJAX is not working
                      date.timezone Europe/Athens
                      Database Information and Usage
                      Schema osticket (ticketsrv)
                      Schema Signature c37e165651dc289240fee7d244990ac1
                      Space Used 412.55 MiB
                      Space for Attachments 218.50 MiB
                      Timezone GTB Standard Time (Interpreted as Asia/Beirut)

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