Issue with outgoing E-mails and attachments: Page 2

Issue with outgoing E-mails and attachments

KevinTheJedi

I can't read that language but it looks like that is supposed to be the Email Attachments checkbox. You will need to check your logs for any related errors.

Cheers.

ADRD

KevinTheJedi
The setting says, roughly translated :

Attachments : [] Attached to user

It is in : Admin Panel -> E-mails -> Settings in the bottom

There is nothing in any error logs that is triggered when sending an attachment, nor on the web interface or directly on the server.

KevinTheJedi

ADRD

No, when that page breaks, there should be an error logged somewhere.

Cheers.

ADRD

[Wed Nov 02 16:20:57.391554 2022] [php:error] [pid 4251] [client 10.1.30.9:56995] PHP Fatal error: Uncaught Error: Call to a member function getName() on null in /var/www/osticket-tv/html/include/staff/settings-emails.inc.php:154\nStack trace:\n#0 /var/www/osticket-tv/html/scp/emailsettings.php(38): include_once()\n#1 {main}\n thrown in /var/www/osticket-tv/html/include/staff/settings-emails.inc.php on line 154, referer: https://osticket.mycompany.ch/scp/emails.php

KevinTheJedi

ADRD

Did you delete an email at some point? It seems as though it's trying to get a name for the email set for MTA but doesn't exist so it fails. Go to your database, go to config table, and set the value to 0 where the key is default_smtp_id.

Cheers.

ADRD

KevinTheJedi
I did remove some mailboxes because of the OAuth2 plugin that didn't show the configuration popup anymore.

The default_smtp_id is already set to 0

4.05pm today means about 50 minutes ago, but I don't know what exactly updated it, maybe when I changed the "noreply@..." to PHP funtion for the MTA.

KevinTheJedi

ADRD

Then check your database as it’s looking for an email that doesn’t have an SMTP account. Or if it does then the SMTP account is borked.

Or maybe there is an SMTP account but no system email to reference to. I think this will be the most likely.

Cheers.

ADRD

Those are the same ressource_owner_email I don't see SMTP related things but the fact that it's there twice under different email accounts makes me wonder if it could create a conflict ?

There is only one E-mail created with that info on OsTicket.

ADRD

So... I know this doesn't solve the source and it's a bit system D, but I managed to make it work by copying HTML code of the end of the form from the working instance to the other, checked the box and applied.

At least now my agents can send mails with attachments, thus I am less in a hurry to cleanup anything that would still be wrongly setup.

KevinTheJedi

ADRD

I truly don’t know how that would work as that doesn’t fix PHP errors but hey, whatever works.

Cheers.

ADRD

KevinTheJedi

I guess the PHP just doesn't load the page.

But I'd still like to fix it correctly if you can help me... Do you think the above mentionned seemingly duplicate database entry could be the cause of the problem ?

KevinTheJedi

ADRD

You'd have to look at what I mentioned above. ^

Cheers.

enggal

Hi all, this issue is same with me. my agent can't see all attachments that have been attached on osTicket to his email. I made a test by attaching a lot of images and it doesn't send to the email, but if I attach 1 image it works fine. the condition is reversed if the agent replies with an email and all the pictures are on osTicket. Are there any settings that need to be configured?

osTicket v 1.17

Thank you

KevinTheJedi

enggal

If you have the setting enabled to Email Attachments then it should be working. If it's not then you will need to check things like your PHP settings (post_max_size, upload_max_filesize, etc.) and your webserver settings (LimitRequestBody, etc.).

Cheers.

mudmangio

I think I found a bug.
At least in my installation, it happens.
When I write the note or reply and then upload the attachment, everything works fine.
If I upload the attachment and then type the text, the attachment disappears after the post and nobody receives it.

mudmangio

Server Information
osTicket Version v1.16.5 (b48bf7e) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 8.0.0
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Europe/Athens
Database Information and Usage
Schema osticket (ticketsrv)
Schema Signature c37e165651dc289240fee7d244990ac1
Space Used 412.55 MiB
Space for Attachments 218.50 MiB
Timezone GTB Standard Time (Interpreted as Asia/Beirut)

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