voidsysadmin

Me too. I am using the default api/.htaccess file and it's working with no mods to Apache:

<IfModule mod_rewrite.c>

RewriteEngine On

RewriteCond %{REQUEST_FILENAME} !-f 
RewriteCond %{REQUEST_FILENAME} !-d 
RewriteCond %{REQUEST_URI} (.*/api)

RewriteRule ^(.*)$ %1/http.php/$1 [L] 

</IfModule>

I did have to add the following to my main Apache config file but your host should've done this already:

Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Cheers.

old ticket, but very impressive discussion and instructions -kudo's to KevinTheJedi, voidsysadmin & ,ntozier
-- wish i could send a 'beer' as well!

i'm having a "no input file specified" issue but am not nearly as proficient as voidsysadmin.

I'm on SiteGround, fresh install of osTicket v1.18.1, with PHP 8.2.24, and Oauth2 .6 client plugin

My question is if voidsysadmin's recommendations still hold
Or were things fixed in v.1.18 PHP 8.2.24 and/or Oauth2 .6?

-Set SSL to your domain (obviously)
-Force HTTPS in Siteground admin panel
-Turn Caching OFF in the Speed settings menu for your site (They call it NGINX DIRECT DELIVERY)
-ONLY use PHP 8.0.24 WITH UltrafastPHP - All other 8+ versions that they offer will fail and using Standard PHP causes the "No input file specified" error
-- Then do the installation per osTicket documentation.

"Full disclosure" is that this is my 1st attempt at using Oauth2, so might be something completely different.

ADVthanksANCE,
michael grimes

_SAmiC

There is nothing for us (osTicket) to fix; so if SiteGround has not done anything to fix this then @voidsysadmin's instructions still stands.

Cheers.

Thanks for the speedy reply, K.
Sadly, there is no v8.0.24 version of PHP @Siteground -- so methinks that may have been a mistype?
8.2.24 seems more likely?

And (my problem not yours as well) using UltraFASTPHP is $13/mo more$$ -- so wanted to aske before using it.

Also wasn't sure if there were 1.18.2 changes that might have made this 'dance' unnecessary.

I'll try all these items and let this ticket know what transpires.

Again, thanks for all you do!

Best,
michael grimes

_SAmiC

It appears they meant PHP 8.0.x specifically but that was written a while ago so at the time it was most likely a supported version.

Let me back up and explain the error so you know the root problem. The error you are getting means the server is not rewriting the URLs properly (meaning it’s not reading the api/.htaccess file as it should be) or is not directing the URLs to the correct location (ie. what the api/.htaccess file handles with its rewrite rules). With that being said let’s test something I’ve seen in other threads. Go to the api/ folder and edit the .htaccess file. All you need to do in this file is change the [L] to [R,L] and save it. Then restart Apache and retest.

Cheers.

KevinTheJedi...
hmm.. again, thanks for responding.

certainly changes the behavior.
now it returns a 404-Not found when looking for

https://cg-one.net/support-v118/api/auth/oauth2?state=6d85a8b301032d38821a3dda04f7d35e&code=4/0AQlEd8xH1KZMIUvDjWDEu_DabpxUvb7rG7LcuS5Vv8zI7ASfd1IuLzdkru5GglVlNnm_5Q&scope=https://mail.google.com/

but i've changed other things in the Google oAuth credentials 'state' so perhaps i should simply re-configure from the top.

And there was apparently no way to 'restart Apache' -- SiteGround 'support' (AI, not so trustworthy ;-) says simply change the .htaccess file contents.

Best regards,
miC

_SAmiC

Try replacing the entire RewriteRule line with RewriteRule ^(.*)$ %1/http.php/$1 [R,L] and retest.

Cheers.

_SAmiC

Yes a cron job is needed for Linux servers (scheduled task for windows servers) to automatically poll the mailbox on a set schedule (usually every 5 minutes). Otherwise you’d have to rely on an Agent logging in and performing activity (meaning it wouldn’t fetch after hours). You can read more here:

• https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

Cheers.