jeffgumbel

You still need to check what I mentioned above.

Also, are you using v1.17.2 and the latest versions of the plugins?

Lastly, as long as the attributes are correct in your OAuth2 config it should allow the username and email address.

Cheers.

    KevinTheJedi
    tested it but it is not case sensitive!

    I tried a new installation of osTicket with a new DB and eMail-Konfiguration works fine. I have taken the same settings on both osTickets-Installation.
    After I updated the tables in the Database excepting config, plugins, etc... the redirection doesn't work anymore.

    So this must be due to an wrong entry in one table!

    Tables which I have not migrated:
    ost_syslog
    ost_session
    ost_schedule_entry
    ost_schedule
    ost_role
    ost_plugin_instance
    ost_plugin
    ost_lock
    ost_list_items
    ost_list
    ost_group
    ost_filter_rule
    ost_filter_action
    ost_filter
    ost_email_template_group
    ost_email_template
    ost_email_account
    ost_email
    ost_draft
    ost_department
    ost_content
    ost_config
    ost_canned_response
    ost_api_key

        KevinTheJedi
        Because there was either no change or for test purposes such as ost_config

        The point is: In which table could be an Entry belonging to oauth2 authentication and redirecting.

            KevinTheJedi

            A new installation of osTicket with a fresh database is working on oauth2 and email-redirecting.
            When I copy the data of the old tables of the database to the new one - keeping the entries of new-installation - it doesn't!

            So there must be an entry in one of these tables which impede the functionality.
            I thought the entries for email-settings are only in
            ost_config,
            ost_email,
            ost_email_account,
            ost_plugin,
            ost_plugin_instance,

            but there must be more which I have not figured out yet.

                bc_admin

                Those are the only tables for email auth related settings, yes. If you are migrating data then migrate the entire database and reconfigure each email.

                Cheers.

                    KevinTheJedi
                    I testet this also - but the result is the same
                    very annoying

                    is there a possibility in osTicket to change the name of the database easily

                        bc_admin

                        Of course, all database information is housed in the include/ost-config.php file.

                        Cheers.

                          a month later

                          Hi,
                          I just wanted you to know that I find out what caused the failur in our osTicket.

                          The problem was made by the Redirect-URI due to it seems to be case-sensitive at MS site.
                          So on osTicket I copied the path from the explorer with upper case letters and at MS365 Azure I put it in manually only with lower case letters.

                          So simple but very effective...

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