Email - This is a message in Mime Format.

stefan-nikoloski

Hello

I am testing osTicket v1.17-rc4 and I have issue with emails processed form the system, instead of the message body text I am receiving the content below. "This is a message in Mime Format. If you see this, your mail reader does not support this format."

I've tried both HTML Rich text option and plain text the result is same.
I've tested sending emails to different hosting providers and the result is same.

I was wondering if anyone else is experiencing the same issue, or might have clue about the reason. I was out of luck from Googling the problem any hint would be of great help.

Thank you.

This is a message in Mime Format. If you see this, your mail reader does not support this format.

--=4bd99016b7ccb9bfbe0f1a0624eea9d2
Content-Type: multipart/alternative;
boundary="=55e869e6274bfb590dd56136aab680e0"

This is a message in Mime Format. If you see this, your mail reader does not support this format.

--=_55e869e6274bfb590dd56136aab680e0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64

tuxsub

Encountered this also with the default MTA set to "None- use PHP mail function" - resolved by adding an SMTP outbound, then setting the Default MTA to the SMTP email account.

khairun

tuxsub can you show how you did?

stefan-nikoloski

tuxsub This solution helped me, in admin panel>emails in the email account I've set up, I've enabled Outgoing (SMTP) option, and the problem was solved. The sent emails are now readable.

I've struggled a bit with finding the correct settings but for me worked the port 587 with Basic authentication.

Then in Admin panel > Emails > Settings I've changed the Default MTA option to the email account I've set up, before setting SMTP to this email account, the only option in the dropdown was "None- use PHP mail function"

rstrich

Hi also had this same problem, PHPMail errored, configured SMTP to our 365 tenant, problem persisted changed SMTP server to a new account on WHM server and works fine. must be something that's being passed that Exchange On Line doesn't like (at a guess).

jedediahw

I've tried everything herein with success, but the MIME problem persists. Is there something that I need to change in the program files perhaps?

KevinTheJedi

jedediahw

No, you just need to ensure SMTP is setup and working properly. You also need to ensure the Default Outgoing Email and Default Alert Email are set to an email with SMTP setup and working. You also need to ensure every Department's Outgoing Email and Auto-Response Email are set to an email with SMTP setup and working.

Cheers.

ospaul

SMTP using MS OAuth2 is connecting ok for me, and Im also getting these MIME emails.

However, if I send a Diagnostic test email from one of the SMTP addresses the email comes through fine, whereas the default SMTP address has the MIME.. so the two Emails must have different settings but I cant see - I'm comparing side by side..

MTA is set to the SMTP not PHPMail... and the default SMTP is the wrong with the MIME problem.

OST v1.17.2 / PHP 8.0.26

KevinTheJedi

ospaul

Are you using Modern Auth? If so, check the Token tab to see if the token has expired.

Cheers.

Thebe

hi Guys i am really struggling with the solution here, can anyone please volunteer to assist .Please

ntozier

@Thebe
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

When you start your own thread please incldue:

Environment details? (see Admin panel -> Dashboard -> Information)
a description of your problem
any errors that you are experiencing

myws

I am also having this issue; osTicket was installed in a cPanel (1.17-git).
Emails I send from my support email come through as a MIME Format; emails sent to my 'Alerts' email are also in MIME Format.

I have setup 'Remote Mailbox' and 'Outgoing (SMTP)' as well as set the authentication methods, but still have the MIME issue. Further, my emails are getting marked as spam by my recipient's mail server (my personal email @live.com).

Here is what finally worked for me:
REMOTE MAILBOX
Hostname: ssl://imap.stackmail.com (from my host)
Port Number: 993
Mailbox Folder: INBOX
Protocol: IMAP (from my host)
Auth: Basic Authentication (with my account login info)
OUTGOING (SMTP)
Status: Enable
Hostname: smtp.stackmail.com (from my host)
Port Number: 587
Auth: Basic Authentication (with my account login info)
NOTE: I had to make sure to select 'Basic Authentication' and NOT 'Same as Remote Mailbox' as this threw an error.

Then, head to "Diagnostic" (under the "Emails" button) and send a test email; this should work for you.

KevinTheJedi

myws

What is the Email Name? It has to be a name without special characters. Try updating the name to an actual Name and retest.

Cheers.

verdonv

Hi. I'm experiencing this issue. I have configured my support account in Agent Panel > Email Addresses for IMAP and SMTP and that seems fine. However, I still only have 'None: Use PHP mail function' in Agent Panel > Email Settings and Options > Default MTA. Tests sent using the diagnostic tool and any notices, replies etc from the system all have the mime issue. I have many other applications on the server using SMTP and PHPMail functions with no issue. Any other suggestions?

KevinTheJedi

verdonv

Apparently SMTP is not enabled still. Only emails with SMTP configured and ENABLED will show up in the Default MTA. Also, you can further confirm this by the MIME issue, this would not be happening if SMTP was properly enabled and working. Go back and review your SMTP settings for the email.

Cheers.

verdonv

KevinTheJedi

Sorry it took me so long to get back to this. I've checked SMTP settings everywhere I can find it. They look correct and save without error. I have verified the username/passwords as correct, still no option for choosing SMTP as the default sending method.

KevinTheJedi

verdonv

You have SMTP disabled. Set Status to Enable and Save Changes.

Cheers.

verdonv

KevinTheJedi DOH! Thanks. Working now.

SquareWheels

Hi,
Is there a way to fix this through the database?
I only have one admin account. I have not changed the username or password. I cannot log in to my account.
I tried the reset my password option, which sent me a mime link.

Is there another option to get back into the account?

Thanks!

KevinTheJedi

SquareWheels

You issue is completely different than the OPs.

You need to create your own thread.

Cheers.