ospaul

Are you using Modern Auth? If so, check the Token tab to see if the token has expired.

Cheers.

    10 days later

    hi Guys i am really struggling with the solution here, can anyone please volunteer to assist .Please

    @Thebe
    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

    When you start your own thread please incldue:

    • Environment details? (see Admin panel -> Dashboard -> Information)
    • a description of your problem
    • any errors that you are experiencing
    a month later

    I am also having this issue; osTicket was installed in a cPanel (1.17-git).
    Emails I send from my support email come through as a MIME Format; emails sent to my 'Alerts' email are also in MIME Format.

    I have setup 'Remote Mailbox' and 'Outgoing (SMTP)' as well as set the authentication methods, but still have the MIME issue. Further, my emails are getting marked as spam by my recipient's mail server (my personal email @live.com).

    Here is what finally worked for me:
    REMOTE MAILBOX
    Hostname: ssl://imap.stackmail.com (from my host)
    Port Number: 993
    Mailbox Folder: INBOX
    Protocol: IMAP (from my host)
    Auth: Basic Authentication (with my account login info)
    OUTGOING (SMTP)
    Status: Enable
    Hostname: smtp.stackmail.com (from my host)
    Port Number: 587
    Auth: Basic Authentication (with my account login info)
    NOTE: I had to make sure to select 'Basic Authentication' and NOT 'Same as Remote Mailbox' as this threw an error.

    Then, head to "Diagnostic" (under the "Emails" button) and send a test email; this should work for you.

      myws

      What is the Email Name? It has to be a name without special characters. Try updating the name to an actual Name and retest.

      Cheers.

        a month later

        Hi. I'm experiencing this issue. I have configured my support account in Agent Panel > Email Addresses for IMAP and SMTP and that seems fine. However, I still only have 'None: Use PHP mail function' in Agent Panel > Email Settings and Options > Default MTA. Tests sent using the diagnostic tool and any notices, replies etc from the system all have the mime issue. I have many other applications on the server using SMTP and PHPMail functions with no issue. Any other suggestions?

          verdonv

          Apparently SMTP is not enabled still. Only emails with SMTP configured and ENABLED will show up in the Default MTA. Also, you can further confirm this by the MIME issue, this would not be happening if SMTP was properly enabled and working. Go back and review your SMTP settings for the email.

          Cheers.

              16 days later

              KevinTheJedi

              Sorry it took me so long to get back to this. I've checked SMTP settings everywhere I can find it. They look correct and save without error. I have verified the username/passwords as correct, still no option for choosing SMTP as the default sending method.








                  6 months later

                  Hi,
                  Is there a way to fix this through the database?
                  I only have one admin account. I have not changed the username or password. I cannot log in to my account.
                  I tried the reset my password option, which sent me a mime link.

                  Is there another option to get back into the account?

                  Thanks!

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