I have the same problem but none of the solutions works
my user in DB is configured as this

select * from ost_user_account;
+----+---------+--------+---------------+------+----------+--------+------------------+-----------------------+---------------------+
| id | user_id | status | timezone | lang | username | passwd | backend | extra | registered |
+----+---------+--------+---------------+------+----------+--------+------------------+-----------------------+---------------------+
| 5 | 6 | 9 | Europe/Berlin | NULL | NULL | NULL | ldap.client.p4i3 | {"browser_lang":"it"} | 2023-10-29 00:30:41 |
+----+---------+--------+---------------+------+----------+--------+------------------+-----------------------+---------------------+

the same user was able to login as Agent but not as client

    alepensato

    Are you sure that’s the correct backend? Login as a User that isn’t in osTicket yet via LDAP and then copy their backend value and update all ldap users in db to have that working backend.

    Cheers.

        alepensato

        Try deleting a _user_account record associated with a user you can test with and try logging in after that.

        Cheers.

          I deleted it, and now i have only a record in ost_user, but i was unable to login

          MariaDB [osticketarea]> select * from ost_user;
          +----+--------+------------------+--------+--------------------+---------------------+---------------------+
          | id | org_id | default_email_id | status | name | created | updated |
          +----+--------+------------------+--------+--------------------+---------------------+---------------------+
          | 7 | 0 | 7 | 0 | ALESSANDRO PENSATO | 2023-10-29 10:31:42 | 2023-10-29 10:31:42 |
          +----+--------+------------------+--------+--------------------+---------------------+---------------------+

          What does mean status values??? where is a reference to match value with description?

            alepensato

            The only possible value for _user.status would be this:

            As far as where to find the description, you just have to look at the codebase and figure it out.

            As far as the user not being able to login, have you cleared your cookies/cache for the site? Have you tried Incognito/Private/InPrivate window? Have you ensured your LDAP Plugin has Client Authentication enabled?

            Cheers.

                KevinTheJedi
                I tried with different browser, computer, reinstalled osticket on brand new vmachine etc etc, ldap auth is enabled for staff ad for client, but it not works

                    alepensato

                    Any specific errors? Do you see the auth attempt in the AD logs? Do you have User Registration enabled in your osTicket settings (Admin Panel > Settings > Users > Registration Method)?

                    Cheers.

                      I do not have access to the LDAP log, but i see that the same user with same logn data can login as Aggent but not as client.

                      Client registration mode does not change the matter, in any case, I have to manually add add user because the registration is not automatic.

                        alepensato

                        It should be once they login and they don’t exist or don’t have an account yet. Seems to me like you either don’t have LDAP config configured properly for Users or something is going on with your LDAP config. Are you certain you are using the latest LDAP Plugin build and v1.18.1?

                        Cheers.

                          Yes osticket is updated, as i wrote i also reinstalled osticked many time and used 1.17 and 1.18



                            alepensato

                            Did you install in Italian or just add the language pack afterwards? Can you test on an install that wasn’t installed with Italian language (just default English)?

                            Cheers.

                                KevinTheJedi
                                I used the packages downloaded from the site with the italian language pack and the ldap plugin.
                                probably i tried this way but i do not remember

                                  KevinTheJedi
                                  I reinstalled alla on a fresk vmachine, without the italian plugin. after basic osticket setup I enabled the ldap plugind and if i try to login as client, it not work and i get Access denied message and this php message
                                  PHP Fatal error: Uncaught TypeError: ldap_free_result(): Argument #1 ($result) must be of type LDAP\\Result, bool given in phar:///var/www/html/include/plugins/auth-ldap.phar/include/Net/LDAP2/Search.php:501\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/include/Net/LDAP2/Search.php(501): ldap_free_result()\n#1 /var/www/html/include/pear/PEAR.php(755): Net_LDAP2_Search->_Net_LDAP2_Search()\n#2 [internal function]: _PEAR_call_destructors()\n#3 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/include/Net/LDAP2/Search.php on line 501, referer: http://

                                      alepensato

                                      Well maybe your LDAP config is not correct because it’s unable to destruct the connection after a search.

                                      Cheers.

                                          alepensato

                                          If that was the case everyone would be reporting issues 😉

                                          I’m at a loss in your case as I don’t know what’s happening without having detailed logs. If it’s working for Agents but not Users then something isn’t right.

                                          Cheers.