ldap not enter whit user : Page 6

ldap not enter whit user

KevinTheJedi

I see for Client Login you have Error 32

54d0883.0b21c006 0x7f33950fc6c0 conn=1000 op=7 meta_back_search[0] match="" err=32 (No such object) text="".
654d0883.0b227f25 0x7f33950fc6c0 send_ldap_result: err=32

... which according to google means:

Error 32 usually means, the referenced object does not exist. I.e. You entered a bad DN value for something that needed a correct DN value.

Cheers.

alepensato

Where is this DN??? if it is not corrected, why i was able to login as staff??????
if ldap configuration is faulty.... i can not have access as CLIENT and as STAFF

KevinTheJedi

alepensato

Not sure why, just going off the logs you provided. The DN is in the plugin instance configuration.

Cheers.

KevinTheJedi

alepensato

DN is in your Search Base setting btw. Make sure the DN you have configured includes the Agent and User groups.
Also, make sure you are binding with an Admin account (for the Search User).

Cheers.

alepensato

KevinTheJedi

i use the same user to login as STAFF and as CLIENT.

if ldap configuration is faulty.... i can not have access as CLIENT and as STAFF

KevinTheJedi

alepensato

Go to your database, go to your *_user_account table, and show the column values for the record where user_id = 7.

Also, are you logging in with the User's Email Address or the AD Username?

Cheers.

alepensato

username or email does not change

KevinTheJedi

alepensato

For your User you do not have a User Account. Try going to Agent Panel > Users > User Directory, click your User (ID of 7), click Register, set the Authentication Sources to your LDAP instance, set the appropriate AD username for the Username field, and click Create Account. Then logout as an Agent, visit the Client Portal, and attempt to login as the AD User again.

Cheers.

alepensato

KevinTheJedi
No, the user has been already registered, and it is present into the ost_user_account and ost_user tables

KevinTheJedi

alepensato

The user you showed earlier had user_id of 7 this is user_id of 5.

Cheers.

alepensato

KevinTheJedi

#7 is in the STAFF table

KevinTheJedi

alepensato

That’s not what your example says:

MariaDB [osticketarea]> select * from ost_user;
+----+--------+------------------+--------+--------------------+---------------------+---------------------+
| id | org_id | default_email_id | status | name | created | updated |
+----+--------+------------------+--------+--------------------+---------------------+---------------------+
| 7 | 0 | 7 | 0 | ALESSANDRO PENSATO | 2023-10-29 10:31:42 | 2023-10-29 10:31:42 |
+----+--------+------------------+--------+--------------------+---------------------+---------------------+

Also, I still have not seen your plugin instance config.

Cheers.

alepensato

KevinTheJedi
You look at an old image from previous installation

KevinTheJedi

alepensato

Please create your own discussion so we don’t keep blowing up this thread. There we can dig deeper as I’m unable to replicate this issue.

Cheers.

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