Greetings,

With our recent upgrade to V.1.17 we started having issues with some automatically generated tickets using the API. I found issue #6218 on github and implemented the fix. I was able to proceed further.

However, I'm continuing to have an issue with a custom required field we added. It's a list of locations.

Unable to create new ticket: validation errors: 44: Community Office is a required field

If I change the field to optional, in the form within osTicket, the ticket is opened successfully. Additionally, my Community Office field is coming over properly. The new ticket is generated and will show the location I provided via my API hook within the ticket.

Any guidance would be appreciated. For the time being I have am keeping the field as optional.

Thank you!!

    secretbarker

    Sounds like you are not inputting data or the correct data in the field with the API request. Can you provide a screenshot of the Form where you are requiring this field (Admin Panel > Manage > Forms, click the form in question, screenshot all the fields) as well as a sample request that you are sending?

    Cheers.

      Gladly! Thank you for your quick reply.

      Form

      Ticket Generation

      List of Offices, sample ticket office provided in list

        KevinTheJedi

        No pressure here. Thank you again for your responses. I will do some additional testing on my end with various fields and field types.

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