Lister

You'll have to create your own thread with detailed info, screenshots, and steps. /api/auth/oauth2 is the correct URL.

Cheers.

I got the token right now.

But when i click enable and save changes for outgoing mail it says this

So when i test outgoing mail it says the test was successful but it wasnt

Where can I see my logs or how do I troubleshoot whats going on if im using centos with cpanel

ricardogomez

You’ll need to contact your hosting provider. It’s likely they have restrictions on outgoing SMTP connections or a firewall, etc.

Cheers.

KevinTheJedi

Cheers,
I am having a problem with OAuth2 that i can´t understand...
Can you help me please?
The error is
AADSTS9002325: Proof Key for Code Exchange is required for cross-origin authorization code redemption.

What am i doing wrong?

fernando_Croca

I don’t think I’ve ever seen that error before. Make sure you are following the documentation here:

• https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

If you continue to run into these errors you’ll have to contact your mail provider for further assistance.

Cheers.

KevinTheJedi

I have eliminated the app registration in O365, then created a new one and sucess.
SMTP continues to get an error : 535: 5.7.3 Authentication unsuccessful i will continue trying...
Thanks Kevin

One thing I was curious about, in the guide it says "Here it is very important to login to the email you are trying to configure in the helpdesk. Once logged in as the system email you are trying to configure, you can opt to Consent on behalf of your organization, and then click Accept."

in our case the account login is different than the email address for this account, does the quoted documentation mean that will cause a problem?

rhuggins

With the current iteration of the software and plugin yes it will cause an issue. We have patches coming that will allow you to use a global admin or service user to authenticate and consent but currently you must sign in using the email itself.

Cheers.

Thank you very much. I'll try changing the email address to match the login name.

agrservice

Please do a recursive search before posting. You don’t have URL rewriting enabled.

Cheers.