Open a New Ticket incomplete: Page 2

Open a New Ticket incomplete

masino_sinaga

I had the same issue as @pstuder explained above, and I installed a new fresh for v1.16.1.
After enabling the field from Forms sub-tab of Help Topic, now the form in client side is working properly.

pstuder

masino_sinaga Happy, I didn't do a reinstall so far and Thanks for confirming, it's not my installation.

Can you let me know, if you have the same issue with the picture upload?

BrianHaug

masino_sinaga and pstuder - Did either of you figure out what is causing this? I'm on v1.16.3 and have run into the exact same issue (my users are unable to add attachments). Agents can add attachments fine. I know it's not a permission issue on the server because I'm an agent and can add attachments while replying to a post. If I log in as a normal user with the same account as my agent, I can't add attachments.

masino_sinaga

Yes, I can confirm also, that the file upload from client side is not working for v1.16.1.

After selecting the file (actually not only image file, the other files such as .pdf or .zip file also doesn't work), then there is an alert shown up as follows:

localhost says:
File Upload error:
myfile.pdf
undefined500

adamfekete

Hi All,
@KevinTheJedi it seems to be connected to our issue as well.
https://forum.osticket.com/d/101598-undefinded500-error-when-uploading-file-on-osticketuploadticketsphp/6
Any idea what could go wrong? We still can not properly troubleshoot / solve the issue by modifing upload_max_filesize, memory_limit and post_max_size.
Thanks you

KevinTheJedi

adamfekete

You said you upped your file size limit for PHP but did you configure osTicket to use the new limit?

Cheers.

adamfekete

@KevinTheJedi
Yes - it is well above the limit. Any other place to configure the file limit?

KevinTheJedi

adamfekete

That’s would be it on osTicket side of things. Everything else will be on the server end.

Cheers.

adamfekete

KevinTheJedi from php.ini:
upload_max_filesize=1024M
post_max_size=2048M
memory_limit=4000M

is there anything else to configure?

KevinTheJedi

adamfekete

Settings in Apache and maybe some other PHP settings. You’ll need to review the Apache/PHP documentation or do some googling.

Cheers.

adamfekete

Why is it working for agents and not for users? I would be happy to understand that, and than we could be more specific in googling for Apache and PHP documentation.
Any idea @KevinTheJedi ?

KevinTheJedi

adamfekete

Not too sure. The Issue Details part is what controls the users settings.

Cheers.

duynguyen

How to remove required input of Ticket Details when opening a new ticket

KevinTheJedi

duynguyen

By disabling the field at the Help Topic level. Admin Panel > Manage > Help Topics > click one > Forms > uncheck the box next to the field to disable, and save changes.

Cheers.

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