As said, I'm not a developer.

I now selected the Network and there the Response Tab an got the following (I hope, that's the info you was asking for):

Complet Output of the Response Tab:

code

@pstuder

I hope, that's the info you was asking for

Far from it lol When you select a Help Topic it will make a new AJAX request to get the form and fields. Look at the response from that request and see what you get.

Cheers.

    KevinTheJedi

    As I wrote several times, I'm not a developer...so instead of laughting at me, it would be more productive to point me to the right direction where I can get the requested information......

    I hope I figured it out myself and the following is what you are asking for:

    The marked section in the screenshot on the left is the only thing, which changes depending (1,2,10,11) which Topic I choose.

        pstuder

        No one is laughing at you..?

        Anyways, yes, that’s the right one. As you can see the AJAX returned null instead of a form. So that means something is going wrong between selecting the form from the database and returning it to the browser.

        I would check my Apache error logs, PHP error logs, and MySQL error logs for any related errors.

        Cheers.

            KevinTheJedi
            The reason you asked me for this Info was, that there where no errors in any logs (see previous posts from me and you).

            May I asked you or someone else to verify this is really working somewehre else? As this seems the only issue I have with the installation and there are no error shown, it's perhaps a bug and it not working anywhere else?

            Or give me a hint, which additional error logging i probably missed earlier....

              @pstuder

              I am unable to replicate the issue and there have been no other reports of this. Check your database and make sure you actually have Forms and make they are attached to your help topics.

              Cheers.

                KevinTheJedi
                It seems we getting close.
                At least, I'm able to open a ticket now. The missing part was on the Help Topic Form Tab where no Form was ticket. I was not aware, that those has to be done on fresh install.

                I was close when I looked to solve this issue, but checked on Form Menu and there it looked as all fine.

                Now I'm able to open a ticket, but can't upload attachment while on the "external" page, but can upload the same .png image, when logged in as agent. So, at least this should be an size limit issue. But I was not able to find a setting, which could prevent the upload as (Guest/External) User.
                I get the following, when uploading from the Open a New Ticket page:

                Any hints for me?

                UPDATE: This error only shows up, when dragging the Picture to the bottom of the Ticket form:

                  @pstuder

                  So the Ticket Details Form is supposed to be attached to all topics on install. I would start over and do a fresh install and make sure the form is attached by default. If not then something is going on with your install and could be causing the other issues.

                  Cheers.

                  I had the same issue as @pstuder explained above, and I installed a new fresh for v1.16.1.
                  After enabling the field from Forms sub-tab of Help Topic, now the form in client side is working properly.

                    masino_sinaga Happy, I didn't do a reinstall so far and Thanks for confirming, it's not my installation.

                    Can you let me know, if you have the same issue with the picture upload?

                        Yes, I can confirm also, that the file upload from client side is not working for v1.16.1.

                        After selecting the file (actually not only image file, the other files such as .pdf or .zip file also doesn't work), then there is an alert shown up as follows:

                        localhost says:
                        File Upload error:
                        myfile.pdf
                        undefined500

                          6 months later

                          masino_sinaga and pstuder - Did either of you figure out what is causing this? I'm on v1.16.3 and have run into the exact same issue (my users are unable to add attachments). Agents can add attachments fine. I know it's not a permission issue on the server because I'm an agent and can add attachments while replying to a post. If I log in as a normal user with the same account as my agent, I can't add attachments.

                              adamfekete

                              You said you upped your file size limit for PHP but did you configure osTicket to use the new limit?

                              Cheers.

                                adamfekete

                                Settings in Apache and maybe some other PHP settings. You’ll need to review the Apache/PHP documentation or do some googling.

                                Cheers.

                                  Why is it working for agents and not for users? I would be happy to understand that, and than we could be more specific in googling for Apache and PHP documentation.
                                  Any idea @KevinTheJedi ?