OAuth enable?

abeermuh

Hi Support, I would like to know when we will have OAuth available in OSTicket? We need this feature badly as we have been using MS Shared mailboxes for emails fetching purpose in OSTicket and MFA needs to be enabled with our shared mailboxes.

ntozier

The devs haven't said when they wil lahve it done.
You can use an App password instead however, others have posted about it here on the forums.

KevinTheJedi

@abeermuh

I've mentioned this in other related threads but I'll mention it here too. We are in the final stages of this feature. It's a pretty big feature as it required changes to how plugins work in general. So this isn't a simple little feature it's a major feature that requires a ton of work and testing. We still don't have an ETA but as I mentioned we are in the final stages.

Cheers.

abeermuh

Thanks a lot Kevin for working on it. It would be great help for us. Please keep me posted.

abeermuh

Hi Team, Is there any update on above request?

KevinTheJedi

abeermuh

We have v1.17-rc2 available as well as the required OAuth2 plugin. This is an RC (Release Candidate) that SHOULD NOT be used in production. This is only for testing purposes at this time.

We should have RC3 and a new build of the plugin coming today. Once we get this stable then v1.17 will be released and ready for production.

Cheers.

abeermuh

KevinTheJedi

Sounds good - thanks much !

ntozier

rc3 is available for download on the osticket.com/download page

abeermuh

ntozier
Perfect! Thanks.

My current version of osticket is 1.15.4 , can I upgrade it to v1.17-rc3 directly? If yes, can you share the link for upgrading guide? Also can it be done on production/live environment ?

KevinTheJedi

abeermuh

It’s still an RC so it’s not meant for production. Once v1.17 is released then you can upgrade production.

Yea you can upgrade from your current version. Here is the docs:

https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html

Cheers.

abeermuh

alright - thank you once again.
Please let me know once v1.17 is released and that also can be upgraded directly from 1.15.4.

KevinTheJedi

abeermuh

You can follow our GitHub repo to get alerts about new releases.

Cheers.

rob999

any instructions how to configure Outh2 - Microsoft ? (via O365 environment).

have already installed plugin etc.

KevinTheJedi

rob999

It's pretty trivial, but no we do not have instructions at this time. We will have videos, guides, etc. post stable release. In the meantime you just need to follow your mail provider's documentation on Modern Authentication setup.

Cheers.

abeermuh

Hi Kevin,

Is there any update on v.17 for production ? Microsoft is going to disable legacy auth by 30th September, 2022. We are really in need to enable Auth for email boxes associated with our osticket helpdesk.

KevinTheJedi

abeermuh

The cutoff is actually October 1, 2022. Anyways, we are still on track to have v1.17 stable released before the cutoff.

Cheers.

abeermuh

Thank you so much
Please keep me posted here.

KevinTheJedi

abeermuh

I will try but no promises as I have a lot going on rn. You can always follow our Github page to receive alerts about updates/new releases.

Cheers.

abeermuh

Hi Kevin,

I still do not see the production version of 1.17, we have only 1 day left - is there any further update?

AdamDempsey

abeermuh I believe released is planned for tomorrow.

In the meantime you can postpone IMAP basic auth depreciation in O365 portal though if needed.

https://aka.ms/PillarEXOBasicAuth