ntozier
Perfect! Thanks.

My current version of osticket is 1.15.4 , can I upgrade it to v1.17-rc3 directly? If yes, can you share the link for upgrading guide? Also can it be done on production/live environment ?

    alright - thank you once again.
    Please let me know once v1.17 is released and that also can be upgraded directly from 1.15.4.

      any instructions how to configure Outh2 - Microsoft ? (via O365 environment).

      • have already installed plugin etc.

        rob999

        It's pretty trivial, but no we do not have instructions at this time. We will have videos, guides, etc. post stable release. In the meantime you just need to follow your mail provider's documentation on Modern Authentication setup.

        Cheers.

        a month later

        Hi Kevin,

        Is there any update on v.17 for production ? Microsoft is going to disable legacy auth by 30th September, 2022. We are really in need to enable Auth for email boxes associated with our osticket helpdesk.

          abeermuh

          The cutoff is actually October 1, 2022. Anyways, we are still on track to have v1.17 stable released before the cutoff.

          Cheers.

          16 days later

          Hi Kevin,

          I still do not see the production version of 1.17, we have only 1 day left - is there any further update?

            Hi , as v1.17 has been released today, please confirm whether it can be directly upgraded from my current version (v1.15.4) or not? Though I tried upgrading it on my test environment first (the RC4 version) but upgrading the PHP to 8 or later breaks all its config and on browsing it is showing kind of garbage page. Please if someone could help? Below is the snap of the page showing.

              I have refreshed the Test machine and upgrade again, this time //localhost/setup is working but when I click on Admin Panel the page redirects to //localhost/setup/settings.php and does not show anything.

              I meant it redirects to //localhost/scp/settings.php and does not show anything.

              Now I have tried upgarding again from scratch - followed the guide, it is showing me below error. Please help!!

                yes thanks, it was the plugins error. I had to delete all the plugins then it worked. But now when I reinstalled the LDAP plugin, it does not look to work fine. firstly, for agent account, I have to manually add for LDAP authentication however, it was already preconfigured on previous version before migration. Also the already registered users are not able to login from ldap. Once they enter the password it again shows blank screen. In logs it is showing "Invalid CSRF Token".