About this osTicket Installation

Server Information

osTicket Version

v1.8.1.2

Server Software

Microsoft-IIS/8.0

PHP Version

5.5.8

MySQL Version

5.5.36

PHP Extensions

gdlib

Used for image manipulation and PDF printing

imap

Used for email fetching

xml

XML API

xml-dom

Used for HTML email processing

json

Improves performance creating and processing JSON

gettext

Improves performance for non US-English configurations

mbstring

Highly recommended for non western european language content

Database Usage

Database Space Used

2.06 MiB

Database Space for Attachments

0.04 MiBOS Windows Server 2012I have 2 admin users who (other than being admins) are configured exactly as the other users on the system.Neither of these users (myself being one of them) are getting ticket alerts when new tickets are created. Everyone else does. Originally, I thought this was being caused by our SMTP server having fairly silly limits set. I was getting Mailer Errors in the System Logs :SMTP: Invalid response code received from server (code: 421, response:

4.4.2 Message submission rate for this client has exceeded the

configured limit)To get around that, I turned on the SMTP server that ships with Server 2012 and configured it to only allow connections from the local machine with no connection or message limits or anything. I changed the SMTP setting for the Email address I have set as default (currently the only E-mail in the system, I removed the others).This did not resolve the problem. There are no more Mailer Errors being generated, so this did fix the Mailer Error limits issue.I only have 1 department, Support, and all tickets go there, and the entire company is assigned. Under Alerts and notices I have the Spammy departments option selected. (see screen shot)Everyone else is getting these Email Notifications, but as far as I can tell, they're not getting sent to anyone who is an Admin. blank