Installation PHP Error

alains

Hi,

I'm experiencing the following installation error after submitting the mysql setup information for version 1.9.11:

Fatal error: Uncaught exception 'Exception' with message 'Duplicate entry '21' for key 'PRIMARY'' in D:\home\site\wwwroot\Member\Support\include\class.orm.php

Stack trace: #0 D:\home\site\wwwroot\Member\Support\include\class.dynamic_forms.php(644): VerySimpleModel->save() #1 D:\home\site\wwwroot\Member\Support\include\class.dynamic_forms.php(195): DynamicFormField->save() #2 : DynamicForm:(Array, Array) #3 D:\home\site\wwwroot\Member\Support\include\class.i18n.php(76): call_user_func_array('DynamicForm:...', Array) #4 D:\home\site\wwwroot\Member\Support\setup\inc\class.installer.php(158): Internationalization->loadDefaultData() #5 D:\home\site\wwwroot\Member\Support\setup\install.php(52): Installer->install(Array) #6 {main} thrown in D:\home\site\wwwroot\Member\Support\include\class.orm.php on line 224

50 tables were created.

I am installing this on the Windows Azure Web App platform running PHP 5.4 and using a ClearDb MySql database.

Is this a bug or a setup issue on my behalf?

Chefkeks

Haven't done a clean installation for 1.9.11 yet nor ever used Azure Web App platform, but based on experience maybe you got the package from the wrong source. So from where did you got the osTicket installation package?Official download page btw. is the following: http://osticket.com/download

alains

Yes, I downloaded from the official download page.The file downloaded was osTicket-v1.9.11.zip.

alains

I was able to get v1.10-rc.2 successfully installed, although I need more testing before I can be 100% sure all is OK with it. I also tried installing v1.9.12, the other latest release, but encountered the same error.