Hello: I've been using osTicket for several years and recently have been looking to modify aspects of the 1.10.4 version.

By modifying tickets.inc.php in the Staff folder, I'm able to create a column in the open ticket listing to show "Help topics" in the heading (for agents logged in).

I'm also able to show the Help Topic ID for each ticket (topic_id) however still not able to find a way to have the topic itself show instead (ost_help_topic.topic)

I'm pasting snippets of the changes I've made to tickets.inc.php and also a screenshot of the new column.

Does anyone know of a way to have the topic show instead of the topic ID?

'topic' => array(
'width' => '8.4%',
'heading' => __('Help Topic'),
'sort_col' => 'topic',
),

$tickets->values('lockstaff_id', 'staff_id', 'isoverdue', 'team_id',
'ticket_id', 'number', 'cdatasubject', 'userdefault_emailaddress',
'source', 'topic', 'topic_id', 'cdata:prioritypriority_color', 'cdata:prioritypriority_desc', 'status_id', 'statusname', 'statusstate', 'dept_id', 'deptname', 'username', 'lastupdate', 'isanswered', 'stafffirstname', 'stafflastname', 'team__name');