Hi, Im searching a way to have alert before the ticket is overdue, like one hours before or when the half of the grace hours are elapsed for exemple. Thanks
Did You try make a QUEUE in which you be monitor DUE DATE and sort by this column ?
mLipok yes but i would like to automaticaly notify by mail agent when a certain time elapsed but still before the due date
This is not a feature in osTicket at this time.
You could write a script that checks the database and sends an email to an agent that runs on cron to do something like this though.
