Hi Guys,

I just finished installing osTicket 1.6 on my CentOS 5.5

For some reason I get a blank page when I want to connect to SCP admin.

If I look in the /var/log/httpd/error_log I see the following:

PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /var/www/html/osticket/main.inc.php on line 53

This is the content of my main.inc.php:

<?php

/*********************************************************************

main.inc.php

Master include file which must be included at the start of every file.

The brain of the whole sytem. Don't monkey with it.

Peter Rotich

http://www.osticket.com(http://www.osticket.com)

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

#Disable direct access.

if(!strcasecmp(basename($_SERVER),basename(__FILE__))) die('kwaheri rafiki!');

#Disable Globals if enabled....before loading config info

if(ini_get('register_globals')) {

ini_set('register_globals',0);

foreach($_REQUEST as $key=>$val)

if(isset($$key))

unset($$key);

}

#Disable url fopen && url include

ini_set('allow_url_fopen', 0);

ini_set('allow_url_include', 0);

#Disable session ids on url.

ini_set('session.use_trans_sid', 0);

#No cache

ini_set('session.cache_limiter', 'nocache');

#Cookies

//ini_set('session.cookie_path','/osticket/');

#Error reporting...Good idea to ENABLE error reporting to a file. i.e display_errors should be set to false

error_reporting(E_ALL ^ E_NOTICE); //Respect whatever is set in php.ini (sysadmin knows better??)

#Don't display errors

#ini_set('display_errors',0);

#ini_set('display_startup_errors',0);

ini_set('display_errors', 1);

ini_set('display_startup_errors', 1');

//Start the session

session_start();

#Set Dir constants

if(!defined('ROOT_PATH')) define('ROOT_PATH','./'); #//root path. Damn directories

define('ROOT_DIR',str_replace('\\\\', '/', realpath(dirname(__FILE__))).'/'); #Get real path for root dir ---linux and windows

define('INCLUDE_DIR',ROOT_DIR.'include/'); //Change this if include is moved outside the web path.

define('PEAR_DIR',INCLUDE_DIR.'pear/');

define('SETUP_DIR',INCLUDE_DIR.'setup/');

/*############## Do NOT monkey with anything else beyond this point UNLESS you really know what you are doing ##############*/

#Current version..

define('THIS_VERSION','1.6 ST'); //Changes from version to version.

#load config info

$configfile='';

if(file_exists(ROOT_DIR.'ostconfig.php')) //Old installs prior to v 1.6 RC5

$configfile=ROOT_DIR.'ostconfig.php';

elseif(file_exists(INCLUDE_DIR.'settings.php')) //OLD config file.. v 1.6 RC5

$configfile=INCLUDE_DIR.'settings.php';

elseif(file_exists(INCLUDE_DIR.'ost-config.php')) //NEW config file v 1.6 stable ++

$configfile=INCLUDE_DIR.'ost-config.php';

elseif(file_exists(ROOT_DIR.'include/'))

header('Location: '.ROOT_PATH.'setup/');

if(!$configfile || !file_exists($configfile)) die('Error loading settings. Contact admin.');

require($configfile);

define('CONFIG_FILE',$configfile); //used in admin.php to check perm.

//Path separator

if(!defined('PATH_SEPARATOR')){

if(strpos($_ENV,'Win')!==false || !strcasecmp(substr(PHP_OS, 0, 3),'WIN'))

define('PATH_SEPARATOR', ';' ); //Windows

else

define('PATH_SEPARATOR',':'); //Linux

}

//Set include paths. Overwrite the default paths.

ini_set('include_path', './'.PATH_SEPARATOR.INCLUDE_DIR.PATH_SEPARATOR.PEAR_DIR);

#include required files

require(INCLUDE_DIR.'class.usersession.php');

require(INCLUDE_DIR.'class.pagenate.php'); //Pagenate helper!

require(INCLUDE_DIR.'class.sys.php'); //system loader & config & logger.

require(INCLUDE_DIR.'class.misc.php');

require(INCLUDE_DIR.'class.http.php');

require(INCLUDE_DIR.'class.format.php'); //format helpers

require(INCLUDE_DIR.'class.validator.php'); //Class to help with basic form input validation...please help improve it.

require(INCLUDE_DIR.'mysql.php');

#CURRENT EXECUTING SCRIPT.

define('THISPAGE',Misc:());

#pagenation default

define('PAGE_LIMIT',20);

# This is to support old installations. with no secret salt.

if(!defined('SECRET_SALT')) define('SECRET_SALT',md5(TABLE_PREFIX.ADMIN_EMAIL));

#Session related

define('SESSION_SECRET', MD5(SECRET_SALT)); //Not that useful anymore...

define('SESSION_TTL', 86400); // Default 24 hours

define('DEFAULT_PRIORITY_ID',1);

define('EXT_TICKET_ID_LEN',6); //Ticket create. when you start getting collisions. Applies only on random ticket ids.

#Tables being used sytem wide

define('CONFIG_TABLE',TABLE_PREFIX.'config');

define('SYSLOG_TABLE',TABLE_PREFIX.'syslog');

define('STAFF_TABLE',TABLE_PREFIX.'staff');

define('DEPT_TABLE',TABLE_PREFIX.'department');

define('TOPIC_TABLE',TABLE_PREFIX.'help_topic');

define('GROUP_TABLE',TABLE_PREFIX.'groups');

define('TICKET_TABLE',TABLE_PREFIX.'ticket');

define('TICKET_NOTE_TABLE',TABLE_PREFIX.'ticket_note');

define('TICKET_MESSAGE_TABLE',TABLE_PREFIX.'ticket_message');

define('TICKET_RESPONSE_TABLE',TABLE_PREFIX.'ticket_response');

define('TICKET_ATTACHMENT_TABLE',TABLE_PREFIX.'ticket_attachment');

define('TICKET_PRIORITY_TABLE',TABLE_PREFIX.'ticket_priority');

define('TICKET_LOCK_TABLE',TABLE_PREFIX.'ticket_lock');

define('EMAIL_TABLE',TABLE_PREFIX.'email');

define('EMAIL_TEMPLATE_TABLE',TABLE_PREFIX.'email_template');

define('BANLIST_TABLE',TABLE_PREFIX.'email_banlist');

define('API_KEY_TABLE',TABLE_PREFIX.'api_key');

define('TIMEZONE_TABLE',TABLE_PREFIX.'timezone');

#Connect to the DB && get configuration from database

$ferror=null;

if (!db_connect(DBHOST,DBUSER,DBPASS) || !db_select_database(DBNAME)) {

$ferror='Unable to connect to the database';

}elseif(!($cfg=Sys:())){

$ferror='Unable to load config info from DB. Get tech support.';

}elseif(!ini_get('short_open_tag')) {

$ferror='Short open tag disabled! - osTicket requires it turned ON.';

}

if($ferror){ //Fatal error

Sys:('osTicket Fatal Error',$ferror); //try alerting admin.

die("Fatal Error: Contact system adminstrator."); //Generic error.

exit;

}

//Init

$cfg->init();

//Set default timezone...staff will overwrite it.

$_SESSION=$cfg->getTZoffset();

$_SESSION=$cfg->observeDaylightSaving();

#Cleanup magic quotes crap.

if(function_exists('get_magic_quotes_gpc') && get_magic_quotes_gpc()) {

$_POST=Format:($_POST);

$_GET=Format:($_GET);

$_REQUEST=Format:($_REQUEST);

}

Does anyone have an idea?

Thanks!