Sending an e-mail after closing ticket

Prulez

Hello everyone,

I'm interested in an automated e-mail function that sends the user an e-mail ~1 week after the ticket has been closed, to check if all questions have been resolved and if there's anything else we can do for them.

Does anyone know if a function like this already exists or does anyone have an idea how this can be coded?

Thanks,

Patrick

Prulez

Bump. Does anyone know a solution for this?

dohcjs

Set a cron job that scans the ticket table and checks the closed date, pull tickets that were closed many days ago and send an email. You could hard code the email information or add a new field to the email template.