looking forward to a fix for this also. Authentication fails all the time as well / imap settings not right...working fine on Android / ios.We have around 6 mailboxes we want to use, but we arent going to buy subscriptions for office365 as well.A shame it so hard to fix shared mailboxes on osticket.are there any devs looking in to this?
with attachement now
hope i can clear this.when we create tickets, and we select a department, is it possible that only department members are visible. see screenshot for more info :-)
we have this a lot, and since its not possible for us to remove response or comments. is there a way to prevent duplicate comments to be posted? ticket threads get filled with duplicates now.i know, its a problem thats because of human error... but we have a few people who found it really hard to understand how this works.... explained etc... but their, lets say, older then average and have a hard time trying to learn new things.so, is it possible to prevent duplicates?
Maybe i'm missing it, but is there an option to auto move a ticket from department when we assign a ticket to an agent in a different department.Now we have to move it from department and assing it to an agent, to make sure it "leaves" our department.i would be nice to have an option to auto move it when you assign it to an agent in another department.
Will this be implemented in a future release?
Perfect!
Its a little bit hard to explain, but when you go to a website like www.tweakers.net you can see the top bar stay on top when you scroll down i made some screenshots, so you can see what i mean.1ste is top when you enter the website
Second screenshot, you can see the topbar stays visible / on top when you scroll down.
3th screenshot, i would love to see this stay on top.
Is this possible? Or is this a feature that can be implemented.Thanks in advance!
when i disable "post-reply" / it looks like it will not send anything, we can just keep everything internal :-) tjanks so far for the help you gave me
What do i need to edit to make it standard <?php # XXX: Add user-to-name and user-to-email HTML ID#s $to =sprintf('%s <%s>', Format:($ticket->getName()), $ticket->getReplyToEmail()); $emailReply = (!isset($info) || $info); ?> <select id="emailreply" name="emailreply"> <option value="1" <?php echo $emailReply ? 'selected="selected"' : ''; ?>><?php echo $to; ?></option> <option value="0" <?php echo !$emailReply ? 'selected="selected"' : ''; ?> >— <?php echo __('Do Not Email Reply'); ?> —</option> </select> </td> </tr> </tbody> <?php if(1) { //Make CC optional feature? NO, for now.
perfect! i will test this! Thanks for the quick reply!
Thanks for the help!how can we make sure they will not get any status updates etc.with the config we have now, when we update something in the ticket, osticket sends a updateis it possible to make osticket not send anything to users only to agents
We use our ticketsystem only internalis it possible to register users/customers but not send them anything.maybe we will use that option in the future, but for now, we only want to use it internal
i think it would be nice to have the option, we have different customers with the same name but different buidlings etc. sometimes they use the wrong ticket to fill in a reply... lets give "admins" the option to select a reply and delete them
whats the name of the database and where can i find it? I think im the one missing it :-)
Hi,I might be overlooking something, but i cant find the ticket_event table, can someone point me in the right direction?Q: how do I reset the Staff panel -> Dashboard Statistics page?
A: the statistics are stored
in the ticket_event table. When you are first playing with osTicket and
opening and closing test tickets this table will get populated with
information that is used to generate the statistics. If you delete all
those test tickets and would like to reset the statistical data you can
delete all the records in this table.
