Today tickets starts disappearing...
I've got e-mail confirmations of new tickets but I cannot find them: in web UI or even DB (I queried ost_ticket table: there is no row with today's date in Created column; I even queried for ticket numbers).
osTicket 1.15, upgraded today to 1.15.1
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Why this has not been implemented yet? I find it a crucial feature.
There are numerous questions/requests for it throughout this forum or Github.I have an external form with First Name, Last Name, ... and I use API to create tickets.
I put some descriptive notes in Name of the submitter, so name looks like FirstName LastName (note).
Note is department for example.
When ticket is created that descriptive note is missing, it is just First Name, Last Name.
Is there some sort of a sanitization or osTicket just selects the name from DB according e-mail address (If e-mail address already exists in DB than it will use the name from DB not the name from API)?- In Auth token
How do I get Auth Token when creating ticket via API?
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I agree with greezybacon's opinion (Aug 1, 2015). Numeric logins are pretty common in enterprise IT and even it's becoming standard in SMB.
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Just to be pain in the ass: why then is allowed to format a text? Preview is formatted but submitted text is not. Very confusing.
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Any reason why agents are not able to login when their logins are pure numeric?Local accounts (no LDAP)v1.10.4