K
k0jdd

  • Dec 28, 2021
  • Joined Apr 5, 2020
  • 0 best answers
  • In issue with audit.plar

    OK - I got this to go with a work around by backing down to PHP 7.1.

    There must be something in the code that php 7.3 does not like.

  • In issue with audit.plar

    Dang. I screwed up the post title .

    Maybe a MOD can correct my typo - thanks

  • In issue with audit.plar

    osTicket Version v1.14.1 (f1e9e88) — Up to date
    Web Server Software Apache
    MySQL Version 5.7.29
    PHP Version 7.3.16

    Downloaded and Installed audit.phar from the OSTicket website today

    • Installed plugin

    • enbled plugin

    • ONLY the Agent Audit function works.

    • System Audit returns no results - empty table

    • Ticket Audit (ajax) hangs with an empty dialogbox - pressing ESC dismisses the ajax dialog box

    Associated with trying do to a Ticket Audit, PHP throws the following warning:
    [04-Apr-2020 21:34:58 UTC] PHP Warning: include(): Failed opening 'templates/ticket-audit.tmpl.php' for inclusion (include_path='./:/home/netlogger/www/support/include/:/home/netlogger/www/support/include/pear/') in phar:///home/netlogger/www/support/include/plugins/audit.phar/audit.php on line 80

    My assumption is that these templates are in the .phar file or are dynamically generated, but they can't be located.

    Tried a solution search of these forums and a google search. No answers there.

    IDEAS?

    Thanks in advance