osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Apache
MySQL Version 5.7.29
PHP Version 7.3.16

Downloaded and Installed audit.phar from the OSTicket website today

  • Installed plugin

  • enbled plugin

  • ONLY the Agent Audit function works.

  • System Audit returns no results - empty table

  • Ticket Audit (ajax) hangs with an empty dialogbox - pressing ESC dismisses the ajax dialog box

Associated with trying do to a Ticket Audit, PHP throws the following warning:
[04-Apr-2020 21:34:58 UTC] PHP Warning: include(): Failed opening 'templates/ticket-audit.tmpl.php' for inclusion (include_path='./:/home/netlogger/www/support/include/:/home/netlogger/www/support/include/pear/') in phar:///home/netlogger/www/support/include/plugins/audit.phar/audit.php on line 80

My assumption is that these templates are in the .phar file or are dynamically generated, but they can't be located.

Tried a solution search of these forums and a google search. No answers there.

IDEAS?

Thanks in advance

Dang. I screwed up the post title .

Maybe a MOD can correct my typo - thanks

OK - I got this to go with a work around by backing down to PHP 7.1.

There must be something in the code that php 7.3 does not like.

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