I created a new version from my pull request: https://github.com/osTicket/osTicket/pull/6185

This time it has a mail option, which ist off by default! Hopefully it get this time upstream.

Unfortunately not.

However, for the moment I have also given up on osTicket development. It's too frustrating to get the changes into the project.

KevinTheJedi

Can I help you with this? The first part from the patch is there. I must only add the option. What do you thing about this:

Add Forms to Emailed Tickets

If Enabled, forms associated with the Help Topic will be added to the ticket created via Email Address. But the forms will not have any data.

Settings -> Tickets -> Settings

It would be a concern for me to get it upstream!

osTicket (Admin Panel -> EMails -> Update EMail Address) say something different :

We have an mail address for "IT" and one for "SAP" tickets. In SAP we need some more fields for cost tracking. In the past must the agent added the form manuelly when he crap the ticket. A much anoing work! Now after my patch the agent need only to fill the values.

If you look at my patch, you will see that it don't change much. But it is a big simplification for the users.

Why use the tickets overview in the agent panel always "about" in the pagination?

I don't see a reason why this count should be only a "approximately" value?

Problem is the $pageNav->setTotal($count, true) command in the file /include/staff/templates/queue-tickets.tmpl.php

https://github.com/osTicket/osTicket/blob/develop/include/staff/templates/queue-tickets.tmpl.php#L129

Is there a good reason for that "about" I didn't understand?

Best wishes,
Tim