G
gdpodesta

  • Sep 9, 2015
  • Joined Mar 9, 2015
  • 0 best answers
  • In Allowing ticket assignment only to Groups, or to users within the same department

    Oh, you mean where it's clearly visible and explained.....lol.......thank you good sir.

  • In How can I change the database connection?

    God I feel stupid...due to an earlier problem of the software not being able to create ost_ticket__cdata , I had copied that table from my test machine, and was copying structure only (God I'm an idiot)But, on a different note, the reason I was doing this is because osTickets can't run on a database that is using Replication.CREATE TABLE ... SELECT is forbidden when ENFORCE_GTID_CONSISTENCY = 1.

  • In Allowing ticket assignment only to Groups, or to users within the same department

    As it is, allowing a user to Assign tickets enables them to choose any user in the system.   I'd like to limit that list to only users within their own department, and to any Groups.Is this available somehow, and if not, how could I modify the code to accomplish that?Thanks in advance

  • In How can I change the database connection?

    I have to move the ostickets database to a different server/mysql installation.  I've copied the database, and changed all the connection parameters, yet I am unable to login to ostickets from the new database.  I expect it has to do with "define('SECRET_SALT','H0haklsdkja.....dskl;dsafkjlD');" in the configuration file, but can find no way to regenerate that to work with then new mysql server that the database is on (presuming that's the problem)