It was necessary to create a filter that will take actions depending on the values of this field. Thanks.

But all tickets are assigned to the support department, regardless of the department selected in this field.

in second column set 'Department' in russian translation. Regardless of the business process, how can I give the user the ability to independently assign the created ticket to a specific department?

Hi! I need to add the ability to change the department to the form "Ticket details". What do I need to write in the Variable field for this to work?