Hi! I need to add the ability to change the department to the form "Ticket details". What do I need to write in the Variable field for this to work?

What is the translation of the second column?
It should be set to Department.

I would advise against letting Users select the Department. They can pick the Help Topic which you can use to route tickets to the appropriate Department. Also Agents can select a Department when they open a ticket. They can also Transfer a ticket to a different department if they need to.

in second column set 'Department' in russian translation. Regardless of the business process, how can I give the user the ability to independently assign the created ticket to a specific department?

You already did by adding the field to the Ticket Details form.

But all tickets are assigned to the support department, regardless of the department selected in this field.

Do your help topics put tickets in specific Departments?
Do you use Ticket Filters that put tickets in specific Departments?

It was necessary to create a filter that will take actions depending on the values of this field. Thanks.

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