KevinTheJedi Hey Kevin, thanks for the reply. You're everywhere here, huh? Keep doing what you're doing
Honestly I feel like a bit of a doof because it was another line of code with the similar pull request that the Assign/Claim had and once I added the same bit of code, it was working. I just combed through code and trial/error until it started working.
Thanks for your time anyway
Hey all,
Whenever I try to select a ticket and transfer it, I just get a blank white box similar to the blank popups I used to get when claiming/assigning a ticket.
Does anyone know which line in class.forms.php this would be? A screenshot of the section of code I need to change would also be mega helpful.
Specs:
osTicket 1.17.2
PHP 8.1.16 (x86)
Windows Server 2022
Windows IIS 10.0
Fixed the issue myself. It was an AJAX pull request within the class.forms.php within the inetpub\wwwroot\osTicket\include drecitory. Changed line 5763 and 5764 and added
case 'simple':
case '':
And it fixed the issue.
OK, nevermind I found them.
Logs are saying that I'm missing the xml-rpc extension and the gd2 extension. Should that cause this issue?
Thanks both, honestly I'm a bit new to this. Where would I find these and what would I be looking for?
Cheers
Just had this issue myself in Windows with IIS 10.0
If it is Windows you're using, you need to set up the task scheduler to automatically check the email.
Whenever I go to manually create a ticket or a user (not an agent, it seems I can create agents just fine), a small white box appears over the new ticket/agent creation page like so:
If I press Esc, I can dismiss the box and continue filling the form out for a new ticket, but with a new user, the process is dismissed entirely.
EDIT: I meant user and not agent in the latter half of this response.
Hey Kevin, I was previously using PHP v8.0.28 and it was still occurring, I upgraded to v8.2.3 in the hopes that it may have been a PHP issue but the problem was still present. Can confirm it's happening on both.
Hey all,
Been having some issues trying to manually open a new ticket or manually add a new user. I've changed the cgi.fix change already to no avail and I'm a bit stuck. Any help would be appreciated - please see the photo below for the installation info.
Thanks!
Hey all,
I've tried to set up a remote inbox to poll using Modern Auth on Outlook but I keep getting this error in return:
I am 99% sure I have configured all of the permissions I need to on Azure and I know that I've pasted in the right IDs and the secret etc where it needs to go.
Any advice?
