Hi guys, not sure if this is a Installation / setup question or a feature suggestion ..I was looking at the ticket filter system and wanted to know if it is possible to filter based on text in the subject line or if the E-mail has an attachment or the file name of the attachment? for example we monitor a mailbox and once a month users e-mail in a excel file with data .. the subject has the word "submission file" in it and the filenames (should) follow a standard pattern. Ideally this should trigger an action ... The ideal action would be for the email with the file to be moved into a separate "submissions" folder which we can process later. At the moment i couldn't see a action on the Filter screen to trigger on subject or that a filter could move an e-mail to a specified directory? 

if you are using Joomla then check out the JED there is at least on Joomla / OSticket bridge component had a play a while back with one called osticky ? I think there is probably at least one more by now..? 

I assume that this is part of the process for the system %firstname %Surname variable creation for use in the response templates?

Hi Guys I'm new to osticket - we are just starting out with it . using v1.9.14 So have noticed that osticket is attempting to process client names as the e-mails come in. e-mails are coming in in the following format " surname firstname ( organisation name ) "This is standard format for e-mails ending in @[deleted] The problem is that some organisations have a comma in the orgname so for example I am "cheema kiran (south, central and west CSU) "osticket seems to be breaking the name and transforming it to  " central and west CSU) cheema kiran (south,"is there any way of changeing this? is this something that can be done by creating a plugin? or is this process one that can be switched on or off depending on incoming client e-mail address? thanks in advance