I'm not sure I'm following and with potential typos and going back and forth, I'm not sure what my code should look like.

Wouldn't this have been a bug? If not logged in, you try to add a ticket, and you correctly input the captcha, and miss a required field, the captcha disappears, that doesn't seem to be proper function.

I'm trying to go back to the original installation files to start again, but I just have to remember how I opened the tar file.

** Every time I open the tar file, it extracts another tar file.

** Got it extracted properly.

Not having as much luck

I have tried the second fix and it doesn't work still. Regarding the first fix, I couldn't find just open.php.

I'm surprised no one had this same problem in 6 months. I have the same problem. If I figure it out, I'll post it.