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- Best Answerset by 100asa
100asa I think someone asked this before on the board. From what I recall, not as straight away as just clicking and adding. You can create a Canned Response and inside of that have the link or the information of the KB to it and then from the drop down during a reply, select that Canned Response.
Thats at least how I did it and was able to attach a KB article to the ticket.
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