Hi all,

I removed some fields from my custom form so that they are not added to new tickets anymore.
(They were added to Ticket Details form instead.)

As far as I understood, this should not affect older tickets:

The fields and the content are still there on older tickets, that is fine.
Thank goodness! 😉

But I can no longer use them as criteria in advanced searches.
Is that normal?

Back then I remember I had a custom form "Test" with a field "Test" and that one still appears as possible criteria in advanced searches.
That was already deleted long ago.
But I think that I deleted the whole form there, not first the field and then the form...

Thanks for your help.

Best regards
Alexander

    If the system doesn't know about the field (because it doesn't exist), I'm not sure why you would think it would be searchable.

    Well it is not in the custom form anymore but it is in the content of all the older tickets.
    So it does still exist.

    And as I wrote it is like that for my Test / Test as well.

    @AlexanderBC

    The data will exist in the Ticket but cannot be searched as the field no longer exists. You can't search a field that doesn't exist.

    Cheers.

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