I would like to populate the subject of an email sent by a filter with the ticket name. is this posible?
thx!
Tickets don't have "names". Do you mean Ticket Number?
I could argue that the ticket subject acts as the ticket's "name" wouldn't you agree.
If I go more to the point, the question would be, can variables be used to populate the subject and/or message of an email sent as the action of a filter.
SVG-CHILE I could argue that the ticket subject acts as the ticket's "name" wouldn't you agree.
In no way shape or form would I agree with that. Email Subject is the Issue Summary and vice versa.
SVG-CHILE can variables be used to populate the subject and/or message of an email sent as the action of a filter.
Last I checked the only variables that you can use in the "Send an Email" Filter Action are message and source. You can give it a try thought to see if anything has changed. I haven't tested in a while.
I was talking to @KevinTheJedi and he tells me that people can use most variables these days.
@SVG-CHILE
Here are the relevant pull requests that added this support in case anyone is interested:
Both are merged and included in the latest v1.15.3.1 release.
Cheers.
Thank you both for your answers!
